topic Re: Bill in Get Support

Bill

Koda42 — Thu, 06 Jan 2022 07:23:02 GMT

Is there a way too see your bill online each month?

Re: Bill

esjliv — Fri, 26 Mar 2021 10:15:09 GMT

@Koda42 wrote:
Is there a way too see your bill online each month?

Hi @Koda42 , at Public Mobile there is no option to have a nice and tidy payment statement each time your plan renews.

You have the ability to "View Payment History" through your Self Serve account. You can go back up to 90 days.

If you need something more official, than you can request that from the Public Mobile Moderator team. But that would take some time to get through a ticket, and you would need to request it each time you want one.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Bill

HALIMACS — Fri, 26 Mar 2021 13:10:24 GMT

@Koda42

No bills issued each billing cycle.

You can utilize self-serve account functions to get the same information, though it can be tedious and the site is very slow:

To view payments, charges, rewards earned - utilize View Payment History and your My Rewards sections,
To view usage records of calls/ texts/ data consumption - utilize View My Usage to see calls/texts by date (shows call duration), and data consumption totaled daily.

Re: Bill

TheGx — Fri, 26 Mar 2021 17:19:23 GMT

@Koda42 :Now that you've gotten two replies posted to your thread you created confirming that self serve portal has billing history you can view or print, you should choose one of the two replies directly below your original post as your accepted solution by clicking on the accepted solution button on one of those posts above this one - doing so will help others in future who want to find their billing history too.

Re: Bill

darlicious — Fri, 26 Mar 2021 17:31:20 GMT

@Koda42

Here's @AE_Collector definitive post on how to request an invoice from pm. Best done on a minimum 90 day/180 day/360 day basis so as to not waste the moderators time on a 30 day basis. You can also export your account info on an excel file. Contact @LurganIeUk for info on his system/file to do this for your records.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/m-p/484048