topic Re: credit card in Get Support

credit card

Murdog1 — Thu, 06 Jan 2022 07:22:31 GMT

where do you register a credit card

Re: credit card

Dunkman — Wed, 24 Mar 2021 18:15:08 GMT

@Murdog1

You need to register your credit card via your self service account.

here is some additional information:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-autopay

https://www.publicmobile.ca/en/on/get-help/articles?category=paying-for-your-service&subcategory=managing-your-credit-card

Re: credit card

HALIMACS — Wed, 24 Mar 2021 18:47:36 GMT

@Murdog1

When you enter your credit card / payment card follow this method to prevent the minor glitches that users have sometimes faced with this process:

Reboot your device.
Clear your browser, use secret/incognito mode in firefox, chrome or safari.
Copy your address from your billing statement.
Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
Do not put a space in the postal code. X0X0X0 not X0X 0X0.
USE ALL CAPS if necessary.
Do not use autofill. Type everything manually.

(EDIT: above info adapted from @darlicious more complete post below, 😉)

Re: credit card

Murdog1 — Wed, 24 Mar 2021 18:20:13 GMT

nothing works because i cant log in Email has changed and I have no access to my account

Re: credit card

HALIMACS — Wed, 24 Mar 2021 18:23:41 GMT

If your e-mail has changed and you can't login to use "forgot password" function, you'll have to contact Moderators. After you verify your account, they should be able to work with you to get things working with self-serve again.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: credit card

TheGx — Wed, 24 Mar 2021 18:22:48 GMT

@Murdog1 :You'll have to click the forgot password button or contact Moderator Team by click white bubble button in bottom right or click envelope button in top right.

Re: credit card

hairbag1 — Wed, 24 Mar 2021 18:25:51 GMT

@Murdog1...

you can make a payment with your credit card by dialing 611 using your PM phone.

Then deal with your account when you get time.

Re: credit card

RosieR — Wed, 24 Mar 2021 18:28:18 GMT

@Murdog1 wrote:
nothing works because i cant log in Email has changed and I have no access to my account

Hi @Murdog1 send a private message to the Moderator_Team here . You will have to prove that this is your account. Expect a reply from the moderators within 48 hrs (could be faster). Keep an eye on the envelope icon on top right for a number for pop up.... that would be the moderator's reply.

Please keep us updated. Thanks in advance.

RosieR

Re: credit card

darlicious — Wed, 24 Mar 2021 18:36:32 GMT

@Murdog1

If time is of the essence and you need to make a payment you can purchase a voucher at Shell, SDM, 7/11 or London Drugs. All these retailers sell vouchers that are immediately valid and loadable onto your account via 611. Dial 611, press ( 1 ) then ( 1 ) again then add the 12 digit pin code from your voucher.

Once you gain access to your account you can then add your credit card and choose to register it for autopay and enjoy the $2 reward off your bill every month. Use the following guide for adding a credit card.

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already file.

Reboot your device.
Clear your browser, use secret/incognito mode in firefox, chrome or safari.
Choose replace card rather than remove card.
Copy your address from your billing statement.
Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
Do not put a space in the postal code. X0X0X0 not X0X 0X0.
USE ALL CAPS if necessary.
Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from the moderators.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.

Re: credit card

Anonymous — Wed, 24 Mar 2021 19:50:26 GMT

@Murdog1 : Just in case you might be thinking you can't log in with your old email...it's just a log in id for this place. If you know it and your password then you can still login with it.

Now...if you've forgotten your password then no you wouldn't be able to receive the email for resetting it.