topic Re: changing my email address is impossible How, do you do it in Get Support

changing my email address is impossible How, do you do it

Murdog1 — Thu, 06 Jan 2022 07:22:24 GMT

Re: changing my email address is impossible How, do you do it

Triguy — Wed, 24 Mar 2021 16:38:04 GMT

To change your community email click on the avatar on the top left hand corner then on my settings.

To change your self account email requires moderator assistance.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: changing my email address is impossible How, do you do it

HALIMACS — Wed, 24 Mar 2021 16:47:56 GMT

@Murdog1

For self serve, request by clicking here for moderator.

For Community, click your avatar, go under My Settings, it's there.

Make sure both emails match and would recommend making change to self serve email first.

Re: changing my email address is impossible How, do you do it

Bear2 — Wed, 24 Mar 2021 23:52:37 GMT

Why is it emails have to match? Can they not see an account number? I just always see make sure they match or you won't receive community rewards

Re: changing my email address is impossible How, do you do it

Anonymous — Wed, 24 Mar 2021 23:54:40 GMT

@Bear2 : Because it's the link between systems. They're entirely different systems. You also need to match case.

Re: changing my email address is impossible How, do you do it

HALIMACS — Thu, 25 Mar 2021 00:16:31 GMT

@Bear2

They don't HAVE TO match if you don't care whether Community rewards you may earn get applied to a specific/associated account.

If you have more than one Public Mobile account, you can associate whichever Community account you want to the respective service account you prefer.

In order to create a service ticket to the Moderators for support, you need a Community account ~~with a matching e-mail address to the username (e-mail address) of the self-serve account.~~ (EDIT: thank you, @computergeek541 )

Re: changing my email address is impossible How, do you do it

computergeek541 — Thu, 25 Mar 2021 00:13:17 GMT

@HALIMACS

The e-mail address for the Community does not need match to self serve e-mail addresss to open a ticket. There's no link between the two, other than for rewards.