topic Payment in Get Support

Payment

Media2021 — Thu, 06 Jan 2022 07:22:17 GMT

Hello. I had have pay 105$ to add data on my accounts now I don’t see anything changes!! What’s going to happen for my money?

Triguy — Wed, 24 Mar 2021 13:52:57 GMT

Were you trying to purchase an add-on ?

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

will13am — Wed, 24 Mar 2021 14:18:47 GMT

@Media2021 , do you see $105 sitting as account funds in the self serve account? Maybe you have done just a top up so far.

esjliv — Wed, 24 Mar 2021 15:54:47 GMT

Follow @Triguy steps, and it would not hurt to REBOOT your phone.

HALIMACS — Wed, 24 Mar 2021 16:39:34 GMT

That's alot of money. I hope that was on many accounts.

You can confirm it was added by looking on self serve to see the line item under Data and Add Ons sections, here: