topic Re: Data lagging in Get Support

Data lagging

DDM69 — Thu, 06 Jan 2022 07:22:16 GMT

I'm in the Kitchener / Cambridge area of Ontario and normally don't have any issues but my data seems to be taking longer to load. Anyone else having this problem?

Re: Data lagging

TheGx — Wed, 24 Mar 2021 05:17:01 GMT

@DDM69 :Do you ever use VPN? I find switching VPN servers frequently help mobile data and WiFi when slow, or turn off VPN altogether when not needing the security of VPN.

Also, getting the latest software update for your phone should help too.

Re: Data lagging

esjliv — Wed, 24 Mar 2021 10:33:17 GMT

@DDM69 wrote:
I'm in the Kitchener / Cambridge area of Ontario and normally don't have any issues but my data seems to be taking longer to load. Anyone else having this problem?

@DDM69 , I am not in that area. There are not outages currently being reported in that area: https://www.telus.com/en/on/outages

Were you possibly in an area that was difficult to get a signal...like a concrete building, basement, etc.

When that happens try toggling your Network Connection found under Mobile Networks. See what options you have: