topic Re: Apps stopped working. in Get Support

Apps stopped working.

Donna21 — Thu, 06 Jan 2022 07:22:03 GMT

all of the apps on my phone stopped working, messages, messenger, amazon, etc. What can I do to fix this?

Re: Apps stopped working.

Spudster — Tue, 23 Mar 2021 12:09:13 GMT

@Donna21

Check your data allotment under your Data and Add-On's section

If it's not shown under that category, it's all gone.

Try a Wi-Fi zone instead.

Re: Apps stopped working.

hTideGnow — Tue, 23 Mar 2021 12:16:44 GMT

what kind of phone is yours?

did you try reboot your phone?

any difference between using Wifi and Data?

Also, did you try updating all your Apps? and see if any update to your phone?

Re: Apps stopped working.

HALIMACS — Tue, 23 Mar 2021 12:16:54 GMT

If you still HAVE data left, can you check that all other calling functions work (calling and texting BOTH in and out)

If not, try these troubleshooter items:

Make sure airplane mode is off
Power OFF your device, wait 1 minute, turn on and check for signal bars
Check on account self-serve that your account status is Active
Check that SIM card number under “Change Sim card” matches the SIM card number in your phone - this now requires a Moderator to confirm the SIM number on account
Make sure the device is not locked to a different carrier.
Make sure you’re in a covered area and there are no cellular outages
Change Wi-Fi calling preferences to Cellular Preferred or Cellular Only
Set network mode to Auto
Reset network settings

Re: Apps stopped working.

Donna21 — Tue, 23 Mar 2021 12:27:36 GMT

Still lots of data

Re: Apps stopped working.

HALIMACS — Tue, 23 Mar 2021 12:32:19 GMT

@Donna21

Do all other calling features work? Talk, text, BOTH in and out?

If they do, and you still show Data under your self-serve, try the troubleshooting items, leading to Moderator contact if none get you going:

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Apps stopped working.

Donna21 — Tue, 23 Mar 2021 12:44:16 GMT

Galaxyj3prime

I turned phone off for awhile

Still telling me that apps stopped working

Phone has been updated

Re: Apps stopped working.

Anonymous — Tue, 23 Mar 2021 13:02:46 GMT

@Donna21 : Please address some of the troubleshooting questions being asked so we can help narrow down where the problem is.

Calls in/out?

Texts in/out? (maybe even texts in/out with either wifi or mobile data on)

Internet browsing on mobile data?

Internet browsing on wifi?

Edit: Try the SIM in another phone as well if you have one available.

Re: Apps stopped working.

mh1983 — Tue, 23 Mar 2021 13:09:56 GMT

This is a global issue that Google has addressed.

https://www.theverge.com/2021/3/22/22345696/google-android-apps-crashing-fix-system-webview

Basically, do any app updates that you have. Reboot the phone for good measure. That should get you back up and running.

Re: Apps stopped working.

gpixel — Tue, 23 Mar 2021 13:25:25 GMT

@Donna21 I think your recent update may have corrupted your operating system. you may have to factory reset your device

Re: Apps stopped working.

totalUser — Tue, 23 Mar 2021 13:52:56 GMT

@Donna21

Same problem here, but i got them to work again

Don't reset your phone Google update is the issue.

I cleared all cache and uninstalled updates to Google. I'll wait for the next update and try then.

Another option would be to try Google go instead and disable google. I'll try that on the tablet if it gets the same issue after update and I'll report back

Re: Apps stopped working.

dabr — Tue, 23 Mar 2021 15:42:12 GMT

@Donna21 @mh1983 is right this is related to a Google app. I've had the same problem since yesterday evening. Just uninstall all updates from Android System Webview app (under application manager), you might need to okay the request to replace the app with a factory stock version which is what I did. Then reboot the phone . That fixed everything for me.

Re: Apps stopped working.

totalUser — Tue, 23 Mar 2021 17:12:36 GMT

@dabr

Mine is disabled for months now (when i read your message i remember temporarily disabling it and i totally forgot about it i was gone enable it right after) and i still hit the bump last night. I thought my phone is gone, it just happened that i temporarily put loads of stuff to transfer for somebody. I've read and saw this can happen if you used up your space, so i removed everything but that didn't help. I was certain my drive is going until i noticed that bunch of stuff just updated. As google was crashing the most i just uninstalled all the Google updates and everything is smooth since then. I also noticed the message that Google go is available, I'm considering replacing it permanently with Google go.

Re: Apps stopped working.

dabr — Tue, 23 Mar 2021 17:55:32 GMT

@totalUser wrote:
@dabr
Mine is disabled for months now (when i read your message i remember temporarily disabling it and i totally forgot about it i was gone enable it right after) and i still hit the bump last night. I thought my phone is gone, it just happened that i temporarily put loads of stuff to transfer for somebody. I've read and saw this can happen if you used up your space, so i removed everything but that didn't help. I was certain my drive is going until i noticed that bunch of stuff just updated. As google was crashing the most i just uninstalled all the Google updates and everything is smooth since then. I also noticed the message that Google go is available, I'm considering replacing it permanently with Google go.

@totalUser Yeah, my thoughts were also that it was my phone that was the problem last night knowing it's getting a little old now. The only things working on it last night was actually the phone and Whatsapp.

Tried some troubleshooting including the ever recommended rebooting and reinstalling the SIM which obviously didn't work. Started to read online that it might be related to a Google app affecting lots of other people and that they were working on a fix, so left it alone until this morning hoping it was sorted out overnight. No such luck and after reading another couple of articles this morning, tried one that suggested to uninstall the updates from the Android Web System which did the trick.

A huge relief that it wasn't the phone after all!!

Re: Apps stopped working.

mh1983 — Tue, 23 Mar 2021 18:07:46 GMT

Yes, to everyone reading about this issue, DO NOT factory reset your phone. That is not necessary. Just follow the guidance posted in the thread. For some, uninstalling Android Webview updates did the trick, but that's ultimately a workaround. You'll want to update this app and any others to the latest version, going forward.