topic Re: Lost Phone in Get Support

Re: FLASH SALE: Get your second month FREE when you activate

hmiganeh — Thu, 06 Jan 2022 07:21:44 GMT

Please help me in setting up my new sim i lost my phone last night and i ve been trying to set up this sim ALL dayyyyy HELPPP thank u madina My name is houda

PLEASE help XOXOXOXOX

......

Re: Top Contributors – February 2021

hmiganeh — Tue, 23 Mar 2021 01:11:10 GMT

Please helpp me set up my new sim

I have been trying ALL day PLease help :((((((((((((((((((((((((((((((((((((((

xxxxxxxxxxxxxxxxxxxxx

xxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxx

xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

😞

Please help me

edited by computergeek541: account and contact information removed

Re: FLASH SALE: Get your second month FREE when you activate

RosieR — Tue, 23 Mar 2021 01:04:55 GMT

@hmiganeh please remove your personal information as these are public forums.

Click the 3 dots on top right of your post, click Edit and delete your number.

@computergeek541 @Dunkman Please help

Re: FLASH SALE: Get your second month FREE when you activate

hmiganeh — Tue, 23 Mar 2021 01:01:45 GMT

How grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr sry i thought it was a privet message 😞

Re: FLASH SALE: Get your second month FREE when you activate

darlicious — Tue, 23 Mar 2021 01:02:05 GMT

@hmiganeh

Ahhhhh.......please edit out your sim # by going to the 3 dots at the top right corner of your post.

@Dunkman @computergeek541

Help please.....and thank you.

Re: FLASH SALE: Get your second month FREE when you activate

Anonymous — Tue, 23 Mar 2021 01:05:06 GMT

@hmiganeh : In your situation, the only method is that you have to contact the moderators to change your SIM in your account. We used to be able to do this ourselves but fraudsters have caused that option to be taken away.

Don't try to entirely activate a new account unless you don't care about abandoning your old account.

Also, use the Lost/Stolen function under Plans & Add-ons to suspend your account until you get the SIM changed.

Re: FLASH SALE: Get your second month FREE when you activate

darlicious — Tue, 23 Mar 2021 01:08:25 GMT

@hmiganeh

Thats ok...it happens a lot. Just edit your post. To change your sim card you must contact the moderators and supply extra info to verify you are the account holder. Try to be able to answer as many of the identifiers listed below......

Contact the moderators by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:

Full name and address on account.
Email, phone # and pin #.

If you cannot remember your pin # include at least three of the following:

Date of birth
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question and answer.
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Any rewards in your account.
Autopay y/n?
Recently called or texted phone numbers
Activation date.

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours. Wait times seem to have improved and are currently about one hour.

Keep an eye on your private message box (the envelope icon) next to your avatar at the top right corner of your screen for a little bubble to pop up indicating a message from the moderators. Responding promptly will speed up service times.

To send a private message to the moderators click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: FLASH SALE: Get your second month FREE when you activate

hmiganeh — Tue, 23 Mar 2021 01:10:48 GMT

Thank u SOOOOOOOOOOOOO much ❤️

Re: FLASH SALE: Get your second month FREE when you activate

darlicious — Tue, 23 Mar 2021 01:15:55 GMT

@hmiganeh

You are very welcome! If you know #1 and #2 then leave the rest for the moderators to ask you as verification identifiers and you can just have the answers handy to speed up your request. Report back if you need additional help during your customer service interaction with the moderators.

Re: FLASH SALE: Get your second month FREE when you activate

hmiganeh — Tue, 23 Mar 2021 01:25:55 GMT

edited by comnputergeek541: post deleted

Re: FLASH SALE: Get your second month FREE when you activate

RosieR — Tue, 23 Mar 2021 01:25:22 GMT

@hmiganeh what da heck! MORE PERSONAL INFO???

@computergeek541 HELP!!!!!!

Re: FLASH SALE: Get your second month FREE when you activate

hmiganeh — Tue, 23 Mar 2021 01:26:21 GMT

omg noooo i thought it was just us

OMG i am just failing at life RN ughhhhhhh

Re: FLASH SALE: Get your second month FREE when you activate

hmiganeh — Tue, 23 Mar 2021 01:27:54 GMT

How do i delete it ... OMGGGGGGGGGGGg

Re: FLASH SALE: Get your second month FREE when you activate

dabr — Tue, 23 Mar 2021 01:29:04 GMT

@hmiganeh wrote:
omg noooo i thought it was just us
OMG i am just failing at life RN ughhhhhhh

@hmiganeh This part of the community forum is open to anyone with internet access. All private messaging with moderators (or anyone else) is received via that envelope icon top right of your screen next to your avatar.

Re: FLASH SALE: Get your second month FREE when you activate

RosieR — Tue, 23 Mar 2021 01:31:14 GMT

@hmiganeh wrote:
How do i delete it ... OMGGGGGGGGGGGg

@hmiganeh it's ok now. our oracle @computergeek541 deleted your personal info.

Next time (I hope there is no next time! lol) to edit your post, click the 3 dots on the top right corner of your post and click Edit.

Thank you for saving lives.

RosieR

Re: FLASH SALE: Get your second month FREE when you activate

hmiganeh — Tue, 23 Mar 2021 01:33:38 GMT

i saw that and it deletes really quickly.. ill be on top of it . But i thought that what happened and i replied and it was public grrrrrrrrrrrrrrrrrrrrrrrrrrrrr just kill me cuz i honestly am not good at this Ishh ugh omg

Re: FLASH SALE: Get your second month FREE when you activate

hmiganeh — Tue, 23 Mar 2021 01:37:19 GMT

thank u Rosie XOXOXOX ...

Re: FLASH SALE: Get your second month FREE when you activate

hmiganeh — Tue, 23 Mar 2021 01:39:36 GMT

BTW ... your message reminded me of a Eminem song " Next time , There wont be no NEXT TIME " LUUUL Sorry i just really needed to say that ... I tried to hold back 😕

Re: FLASH SALE: Get your second month FREE when you activate

darlicious — Tue, 23 Mar 2021 02:05:20 GMT

@hmiganeh

Look at your envelope icon....there should be a little number showing that I sent you a private message so you have an example.....you can reply to me but I am not a moderator so don't share any personal info with me!

Re: Transferring or Changing your Phone Number

hmiganeh — Tue, 23 Mar 2021 02:13:55 GMT

How tho ... if we are unable to change sim all things come after ... for example , i have bben doing this all day .. i tried to change my sim on the phone and via email. Is it possible to speed the process up? 48hr is too long ... Just saying . Also thank god for all the community ppl but still the process is in the moderators hands and its just too long ❤️ thank u sooo much moderators i really do appreciate u . I m just acting like this is my company and i really want to make these lil changes . XOX all of u 🙂 Stay blessed and healthy