topic Re: Public mobile shutting down? in Get Support

Public mobile shutting down?

Kalipalfrey — Thu, 06 Jan 2022 07:21:35 GMT

I just received a call from Koodo saying that PM will be shutting down gradually and that they'll offer me this amazing plan and benefits if I switch over right now on the call. I asked if I could think about it and was told that the great benefits won't be applied to my plan and that I won't find anything like it on their site. Please help

Re: Public mobile shutting down?

Anonymous — Mon, 22 Mar 2021 22:53:58 GMT

@Kalipalfrey : The only piece we know of so far is that voice will be lessened but not eliminated in areas of Manitoba which would affect a subset of phones. The rest of that sales spiel is conjecture and threats. Make your choices wisely.

But then we thought the same with the pending arrival of the provincial plans too. So there's that. 🙂

Re: Public mobile shutting down?

Kalipalfrey — Mon, 22 Mar 2021 22:59:14 GMT

I'm in BC right now, and I haven't seen any announcements about it so that's why I was confused about why they were calling me and trying to coerce me into switching my plan over the phone.

Re: Public mobile shutting down?

HALIMACS — Mon, 22 Mar 2021 23:04:02 GMT

@Kalipalfrey

Keep in mind that Koodo is not the only second-tier company out there so you'll have lots of choices to compare.

Do not be pressured into a decision by Koodo at this time.

Anytime anyone tries to tell/sell me something similarly, I use the old theatre audition line:

"don't call us, we'll call you"

Re: Public mobile shutting down?

Anonymous — Mon, 22 Mar 2021 23:02:32 GMT

@Kalipalfrey : I hope you didn't give them too much, if any, personal information. Do you even possibly have a Manitoba number or used a Manitoba address in your profile or payment card?

Re: Public mobile shutting down?

Kalipalfrey — Mon, 22 Mar 2021 23:06:54 GMT

I didn't give any personal info at all and I only have all BC stuff on my account fortunately

Re: Public mobile shutting down?

computergeek541 — Mon, 22 Mar 2021 23:06:58 GMT

@Kalipalfrey wrote:
I'm in BC right now, and I haven't seen any announcements about it so that's why I was confused about why they were calling me and trying to coerce me into switching my plan over the phone.

sales commission

The person may not even have been calling form Koodo, but rather an authorized reseller.

Re: Public mobile shutting down?

gpixel — Mon, 22 Mar 2021 23:08:15 GMT

they're probably shutting down sooner than expected... hopefully they start implementing the rewards program to Koodo prepaid. otherwise I'm going back to virgin mobile.

Re: Public mobile shutting down?

esjliv — Mon, 22 Mar 2021 23:22:12 GMT

@Kalipalfrey wrote:
I just received a call from Koodo saying that PM will be shutting down gradually and that they'll offer me this amazing plan and benefits if I switch over right now on the call. I asked if I could think about it and was told that the great benefits won't be applied to my plan and that I won't find anything like it on their site. Please help

@Kalipalfrey , interesting.

If you get another call, try and obtain a call back number, contact name, agent ID, etc. on the person calling. Do you have a phone number it came from on your caller ID? Search it and see what comes up.

If i were you I would put in a ticket to ensure it was legit by clicking the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

Re: Public mobile shutting down?

Spudster — Mon, 22 Mar 2021 23:26:31 GMT

@esjliv

I'd hazard a guess that public mobile moderators are not in the loop.

I'm guessing the only folks that may have a clue would be PM staff.

Asking for an employee name or ID number isn't a bad idea though and could be verified by making a call to Koodo

Re: Public mobile shutting down?

will13am — Mon, 22 Mar 2021 23:30:56 GMT

Likely an aggressive sales pitch from someone on commission. Public Mobile is not going anywhere as long as the competition is still around.

Re: Public mobile shutting down?

Camera4617 — Mon, 22 Mar 2021 23:36:00 GMT

@will13am wrote:
Likely an aggressive sales pitch from someone on commission. Public Mobile is not going anywhere as long as the competition is still around.

Agree with @will13am . As long as LuckyMobile and Chartr are around, PM will be too. I wouldn't worry about it till/if it happens and then make a call based on existing options.

Re: Public mobile shutting down?

softech — Mon, 22 Mar 2021 23:38:05 GMT

I assume this salesperson would say the same script if he is in front of a Telus customer.. "Telus is shutting down soon and you need to join Koodo NOW!!!" 🤔

Re: Public mobile shutting down?

darlicious — Mon, 22 Mar 2021 23:59:35 GMT

@Kalipalfrey

This is getting ridiculous....koodo sales commissioned staff taking advantage of small change in possible call quality that only affects a small percentage of customers in Brandon and Winnipeg Manitoba. Spreading misinformation and blatant lies by one sister company about another under the telus umbrella not only harms public mobile but the parent company as a whole. Its high time @Alan_K or @Melinda_H gets on the horn to the Telus head office and gets this unscrupulous and unethical sales calls from koodo to stop ( although none of this surprises me coming from koodo).

I'm pretty sure neither Bell or Rogers would find this kind of behavior acceptable business practices among their own three tiers of mobile providers.

Re: Public mobile shutting down?

gpixel — Mon, 22 Mar 2021 23:59:54 GMT

a lot of members have been saying this lately. Koodo prepaid is basically PM's plans, but full LTE. maybe after the 3g sunset pm will just merge into Koodo or something. then maybe we can keep our rewards 👍.

is that possible?

Re: Public mobile shutting down?

RosieR — Tue, 23 Mar 2021 00:16:41 GMT

@gpixel wrote:
a lot of members have been saying this lately. Koodo prepaid is basically PM's plans, but full LTE. maybe after the 3g sunset pm will just merge into Koodo or something. then maybe we can keep our rewards 👍.

is that possible?

That is possible @gpixel . Telus doesn't seem to care about Public Mobile. Perhaps there are so many complaints from customers, perhaps too much money to fix the outdated system, perhaps no one wants to work at Public Mobile at all, perhaps Telus would rather nuke PM and start with a fresh 3rd tier, perhaps.

Re: Public mobile shutting down?

msoule001 — Tue, 23 Mar 2021 00:18:18 GMT

Looking at the original post and the old warning continues to come to mind, if they don't want to give you time to think about you options then the deal is more than likely not good. High pressure sales pitch based on a rumors spells commission sales tactics.

Re: Public mobile shutting down?

Spudster — Tue, 23 Mar 2021 00:23:08 GMT

@darlicious

You really think TELUS would give a rat's $%# about the actions of Koodo, if the end of the day they're making more money or locking in folks with phone contacts to the benefit of the parent company?

Those folks you tag will only give you lip service, don't ya think?

Re: Public mobile shutting down?

darlicious — Tue, 23 Mar 2021 00:52:34 GMT

@Spudster

When you shop at Superstore do they tell you not to shop at no frills because their apples are rotten because they are cheaper? Does loblaws tell you Independant's customer service sucks? No because they are owned or franchised by the same parent company. If they did and you complained to Galen Weston I'm darn sure he would be none to happy about it.

When I have written Alan and both written and spoken to Melinda and her predecessors Catherine and Tiana they have treated me with the upmost respect, taken my concerns seriously, acted upon my requests and implemented a solution to my issue(s). I have nothing but high praise for the impressive concern that public mobile and its managers have for and how much they care about customer satisfaction and I'm a little offended that you think they don't. This is one of main reasons I am so happy and will remain a pm customer for as long as they exist as a mobile provider.

Re: Public mobile shutting down?

LurganIeUk — Tue, 23 Mar 2021 01:15:30 GMT

@Kalipalfrey wrote:
I just received a call from Koodo saying that PM will be shutting down gradually and that they'll offer me this amazing plan and benefits if I switch over right now on the call. I asked if I could think about it and was told that the great benefits won't be applied to my plan and that I won't find anything like it on their site. Please help

You are in BC. You have to ask your self....why does Koodo know your phone number and how do they know you are with PM?

With porting in place you can't be 100% showing who you are with based on your phone number.

As mentioned PM is pretty much forced upon Telus to keep in place as the CTRC has given Telus, Bell, and Rogers an edict to offer low cost service. And for Telus, PM is it!!!

There might a a case if Koodo meets the requirements..and if they did both, PM and Koodo could fly under the Koodo flag, but I doubt it. Why...Koodo is in many kiosks and Telus stores all paying rent and commissions to sales people...so Koodo is not LOW cost. And PM does for less.

As mentioned you were probably approached by what is called an aggressive sales liar.

So just going back to the start...how did they know your number???