topic Re: Im not recieving incoming calls in Get Support

I'm not receiving incoming calls please help

fijo — Tue, 04 Jan 2022 18:48:12 GMT

no incoming call please help

Im not recieving incoming calls

fijo — Tue, 21 Jul 2015 13:39:25 GMT

I am not receiving incoming calls,only outgoing calls.I am new with Public Mobile

no incoming calls

fijo — Tue, 21 Jul 2015 13:52:04 GMT

no incoming calls.I need help.I am without contacts and losing a lot of money.i do bussiness with my phone.

Re: I'm not receiving incoming calls please help

Martin — Tue, 21 Jul 2015 14:59:32 GMT

Hi,

Have you rebooted your phone? If so, and you still don't have incoming calls, remove the SIM card and battery, if removable, for a minute or so, and then reinsert them, ensuring that they are not loose.

Are you sure that your payments are up to date and that your account has not been suspended for nonpayment?

Has your phone been configured to work on the network?

Is your phone locked to another network?

Is your phone set to 3G and not to 2G?

I look forward to your reply.

Re: Im not recieving incoming calls

chukdefatey — Tue, 21 Jul 2015 15:11:25 GMT

Stop Spamming, you have created four threads of the same issue in an hour

Re: no incoming calls

chukdefatey — Tue, 21 Jul 2015 15:12:05 GMT

Stop Spamming, you have created four threads of the same issue in an hour

Re: Im not recieving incoming calls

fijo — Tue, 21 Jul 2015 18:03:40 GMT

I tried reboting it,took the sin card and battery for a while,still Im not getting incomimg calls

Re: Im not recieving incoming calls

Martin — Tue, 21 Jul 2015 18:23:38 GMT

Hi,

Have you checked the APN settings to ensure that they conform with Public Mobile's requirements? Also, did you recently port your number from another carrier?

To locate the article dealing with APN settings, click the magnifying glass in the top left corner if you are using the mobile version of this website. Enter APN and then look for the article called APN Settings and Setup Guide. If you are using the full or computer version, the search box is located in the top right portion of the page.

Re: Im not recieving incoming calls

chukdefatey — Tue, 21 Jul 2015 19:59:09 GMT

^You can have any APN settings in your Phone it has no effect on incoming calls.

He Probably ported a number and Port hasn't completed or he some how restricted incoming calls on his phone or he may have accidentally or intensionally forwarded his incoming calls to a another number.

Re: Im not recieving incoming calls

fijo — Wed, 22 Jul 2015 00:14:46 GMT

my phone still not working please check again i did everything you said please

Re: Im not recieving incoming calls

Martin — Wed, 22 Jul 2015 00:21:52 GMT

Hello,

Did you recently port (transfer) your number to Public Mobile?

What is the make, model and submodel, if any, of your phone? In which country was it purchased?

Did you ever use it on the Bell or Rogers networks?

Re: Im not recieving incoming calls

fijo — Wed, 22 Jul 2015 00:50:21 GMT

I came with my number from Fido, my phone is sumsung mini s3 and i bought it here in Canada its not on contract.I also realize can't receve picture masage too please help me.

Re: Im not recieving incoming calls

Martin — Wed, 22 Jul 2015 00:57:47 GMT

Hello,

How long ago did you start the porting process?

Re: Im not recieving incoming calls

Martin — Wed, 22 Jul 2015 01:00:49 GMT

Hi,

Did you ever receive confirmation from Public Mobile that your porting was successful?

Re: Im not recieving incoming calls

fijo — Wed, 22 Jul 2015 01:09:30 GMT

Just yesterday and I asked my wife and son to call me,my wife is on public mobile and my son on mobility city

Re: Im not recieving incoming calls

fijo — Wed, 22 Jul 2015 01:12:15 GMT

No I did not

Re: Im not recieving incoming calls

fijo — Wed, 22 Jul 2015 01:14:21 GMT

No i did not

Re: Im not recieving incoming calls

Martin — Wed, 22 Jul 2015 01:21:51 GMT

Hello,

When porting has yet to be completed, it is quite common that only outgoing calls can be made. I believe that this explains why you cannot receive telephone calls. Porting should take only 1 to 4 hours to complete, but Public Mobile is in Beta, which is synonymous with unexpected problems. Give it another day, and remember to reboot your phone periodically in order to determine if you can receive calls. Also, if you see a PM team member in the community tomorrow, speak with him or her about your problem by private message.

I hope this helps somewhat.

Re: Im not recieving incoming calls

fijo — Wed, 22 Jul 2015 01:50:34 GMT

Thanks a lot for your help,Its very very unfoturnate for me because this is a bussiness phone,the longer I wait for the porting. I might be out of bussiness as a matter of fact.In future let us know before we sign up that Public Mobile has serious problems so as to make the world a better place.

Re: Im not recieving incoming calls

chukdefatey — Wed, 22 Jul 2015 06:00:31 GMT

^You shouldn't be losing any Business, in case you didn't know during the Port Process Time Frame your incoming calls & outgoing calls still go to your old Provider.(also during the Port Process outgoing calls can also be made on your PM Sim) So insert you Fido Sim Card back into your S3 Mini till you loose service on it, then you will know your Port has gone through then insert you PublicMobile Sim Card back to the S3 Mini.

Also rather then spamming this morning you should have provided more details as to what's going so we would have been able to better assist. By saying your incoming calls don't work that doesn't really help so just keep that in mind for future reference.