topic Re: Unable to Text and Data not working in Get Support

Unable to Text and Data not working

dhschatz — Thu, 06 Jan 2022 07:20:59 GMT

I am paying $50 per month, and havent been able to text or even use data for over a month.

Who do I contact about this?

Thanks.

Re: Unable to Text and Data not working

Anonymous — Sun, 21 Mar 2021 02:15:12 GMT

@dhschatz : Has your data ever worked here? If not then that would likely be an APN issue. But also, what exact make/model/submodel phone are you using?

For texting, is that inbound or out or both?

Re: Unable to Text and Data not working

hTideGnow — Sun, 21 Mar 2021 02:37:08 GMT

@dhschatz you pay $50 for 8GB data and you can stand without any data for a full month? You can't even text? what have you try so far? So, only incoming and outgoing voice call working?

Yes, you can open a ticket with mod using the bubble. However, maybe you can provide us more information (phone model and what you have tried) and maybe we can help

Re: Unable to Text and Data not working

darlicious — Sun, 21 Mar 2021 02:48:26 GMT

@dhschatz

Do you have an iPhone or an LG phone?

Re: Unable to Text and Data not working

HALIMACS — Sun, 21 Mar 2021 02:58:26 GMT

@dhschatz

How about calling in and out?

If that's also not working, perhaps last account renewal didn't go through? Check if your account status under self-serve displays as "active".

You could also ask moderators to confirm if registered SIM on account matches the SIM in your device.

See this article for info IF all services aren't working... not just text and data.

SIM Swap Fraud (publicmobile.ca)