topic Re: Transferring or Changing your Phone Number in Get Support

Re: Transferring or Changing your Phone Number

Geozuma — Thu, 06 Jan 2022 07:20:32 GMT

I would like to transfer my phone number to another provider. So far with public mobile I am not able to receive or send texts to certain people but other people it works fine. When I went to transfer this number to koodo, I could not receive the SMS text to be able to transfer my number. Could you please help me on how to put approval on my account?

Re: Transferring or Changing your Phone Number

Anonymous — Fri, 19 Mar 2021 23:36:07 GMT

@Geozuma : First post and that's it, you're done, you're leaving? Perhaps we could have helped you with some ideas. Did you contact the moderators here when you were having troubles?

Is this an iphone?

Re: Transferring or Changing your Phone Number

HALIMACS — Fri, 19 Mar 2021 23:38:27 GMT

You'll need to inform Public Mobile of the upcoming port out so they can authorize it WITHOUT an SMS. Fortunately, since you're transferring to Koodo, things might be able to be done more smoothly than if porting out to a company outside the TELUS group.

Here's how to contact them:

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Transferring or Changing your Phone Number

RosieR — Fri, 19 Mar 2021 23:38:16 GMT

@Geozuma wrote:
I would like to transfer my phone number to another provider. So far with public mobile I am not able to receive or send texts to certain people but other people it works fine. When I went to transfer this number to koodo, I could not receive the SMS text to be able to transfer my number. Could you please help me on how to put approval on my account?

Hi @Geozuma read this

Transferring Your Public Mobile Number To Another Service Provider

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent.

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our moderator team who will be able to assist you.

Sorry to see you go but we wish you well.

RosieR

Re: Transferring or Changing your Phone Number

Geozuma — Fri, 19 Mar 2021 23:44:09 GMT

Thank you I was able to submit a ticket through the chat bot

Re: Transferring or Changing your Phone Number

HALIMACS — Fri, 19 Mar 2021 23:46:19 GMT

@Geozuma wrote:
Thank you I was able to submit a ticket through the chat bot

Don't wanna give us a shot at helping beforehand as @Anonymous proposes?

We won't judge --- (too much)

Re: Transferring or Changing your Phone Number

Geozuma — Fri, 19 Mar 2021 23:46:41 GMT

I went to the Public Mobile kiosk and spent 3 hours with them today trying to resolve the problem. In the end it could not be resolved. Too bad because it seems like a good option for cell phones plans. However I now know where every different type of setting is in my phone.

Re: Transferring or Changing your Phone Number

darlicious — Fri, 19 Mar 2021 23:54:40 GMT

@RosieR @HALIMACS

Geez you two give up just as easily @Geozuma !

@Geozuma

It sounds like you have an iPhone like @Anonymous mentioned. Are the "texts" you are sending and recieving blue ones? vs green ones? If they are blue that means you are only exchanging iMessages with other iPhone users. You have to go into your settings and enable your phone to send SMS/MMS so that android users can also recieve your texts and iphone users can recieve them without data or when they are not on wifi. Does your mobile data work? Or can you only send messages on wifi? Usually you have to update thru iTunes so apple can configure your APN. Changing providers will present you with the same problem this is not unique to pm it is unique to iPhones.

Re: Transferring or Changing your Phone Number

darlicious — Sat, 20 Mar 2021 00:02:36 GMT

@Geozuma

If you need help doing this please reach out.....

go to Settings >> General >> About: if a carrier update is offered install it
go to settings, then general-profile and delete any profiles; details for iPhones here https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/FYI-iOS-and-APNs/m-p/323130/highlight/true#M24565
(if you don't see the profile tab. It means you don't have any profiles installed)
Reset network settings: Go to Settings >> General >> Reset >> Reset network settings. The phone will switch off and restart automatically in a few minutes.

Re: Transferring or Changing your Phone Number

Anonymous — Fri, 19 Mar 2021 23:57:45 GMT

@Geozuma : There's a pretty clever bunch of folks here. Absolutely no way it's a Public Mobile problem for you to not be able to send and receive texts.I would half way bet you will have the same problem where you go next.

Re: Transferring or Changing your Phone Number

HALIMACS — Fri, 19 Mar 2021 23:57:59 GMT

Seriously, @darlicious - c'mon

You'll see my subsequent follow up welcoming opportunity to hash things out - however if an OP asks how to do something, I'll answer the question 1st, then offer alternatives later.

Also, @Geozuma seems to have given it a shot based on their recent post.

Re: Transferring or Changing your Phone Number

Anonymous — Fri, 19 Mar 2021 23:59:59 GMT

A shot with some minimum wage clerk at some alleged Public Mobile kiosk. I would put far money on this group here than a clerk somewhere.

Re: Transferring or Changing your Phone Number

darlicious — Sat, 20 Mar 2021 00:01:36 GMT

@HALIMACS @RosieR

Apologies....I should have added 😉 and your subsequent posts appeared while typing so I didn't see them.....

Re: Transferring or Changing your Phone Number

HALIMACS — Sat, 20 Mar 2021 00:05:12 GMT

@darlicious wrote:
@HALIMACS @RosieR
Apologies....I should have added 😉 and your subsequent posts appeared while typing so I didn't see them.....

All good... love the passion. 😁

@Geozuma , ya sure you don't want to run it by these folks on here?

Re: Transferring or Changing your Phone Number

RosieR — Sat, 20 Mar 2021 00:09:09 GMT

@darlicious I sent you a private message.

Re: Transferring or Changing your Phone Number

darlicious — Sat, 20 Mar 2021 00:09:30 GMT

@HALIMACS

I am a single finger typing madwoman on a tablet with a basic keyboard configuration vs you multi finger typing laptop/pc users!

Re: Transferring or Changing your Phone Number

Geozuma — Sat, 20 Mar 2021 00:17:45 GMT

Not an iPhone. Not only iPhone to Android issue. Not only Android to Android issue. Sometimes Android to iPhone. Sometimes the iPhone user received my text but I was not able to receive the texts they sent. Some iPhone users called and it just went to my voice message. Multiple Android users called went to voice message ... I was not able to receive their texts or text to them. Tried a number of friends some on Bell, some on Telus, one on freedom, 2 on Shaw. Even the guy at the Public Mobile kiosk did not know what to do. He used to be a tech advisor for another cell provider. He even put my SIM card in his phone and it did not work. We went through every single setting on the phone. Resetting multiple things.

Yep we're giving up super easy.

Re: Transferring or Changing your Phone Number

darlicious — Sat, 20 Mar 2021 00:20:51 GMT

@Geozuma

Your sim card didn't provision correctly upon activation. This happens occasionally. The moderators will fix this and everything will work normal afterwards.

Re: Transferring or Changing your Phone Number

Anonymous — Sat, 20 Mar 2021 00:24:19 GMT

@Geozuma : Outstanding effort! Nope. Certainly not giving up easily. Nice work giving it the ol' college try.

If you're still here (not ported yet) then you could try the lost/stolen procedure. Log in, Plans & Add-ons, Lost/Stolen - Suspend, log out, wait a minute or 3, log back in and back, Resume, restart phone. See what happens.

But likely the moderators would be able to do some kind of reset at their end too.

Re: Transferring or Changing your Phone Number

darlicious — Sat, 20 Mar 2021 00:48:27 GMT

@Anonymous

Since a support ticket is already opened why risk the loss of rewards being applied upon renewal if moderator assistance is imminent?