topic Re: local calls in Get Support

local calls

fasted — Thu, 06 Jan 2022 07:19:47 GMT

Can't make a local call . It said no talk plan. but I pay $40 per month for Canada wide calling unlimited

hTideGnow — Wed, 17 Mar 2021 19:11:07 GMT

try putting a 1 in front of the phone number

If it is stored contact, try to dial it with the 1 in front of it

Try calling other numbers. This error message can be caused by dialing a particular number incorrectly.

Also, did you just join PM or have been here for awhile and just have issue with calling out today?

Triguy — Wed, 17 Mar 2021 19:33:16 GMT

Try rebooting your phone. Log into your account to check the status.

HALIMACS — Wed, 17 Mar 2021 19:34:08 GMT

If rebooting didn't solve problem, check self serve to make sure account status is Active.

If not, maybe you need to apply funds sufficient to reactivate service. (possible auto pay failure??)

Staliger — Wed, 17 Mar 2021 19:42:27 GMT

@fasted Usually, inserting +1 in front of the number helps.

esjliv — Wed, 17 Mar 2021 20:09:47 GMT

@fasted wrote:
Can't make a local call . It said no talk plan. but I pay $40 per month for Canada wide calling unlimited

I think this is just a glitch that seems to be happening now and then to users.

Try toggling into airplane mode then back to regular mode.

If it persists, and other trouble-shooting others have suggested as well does not work contact Moderators to check your account.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower Method - Use this link to: