topic Re: No talk or text on my phone in Get Support

Can't call

Pavlik07 — Thu, 06 Jan 2022 07:19:33 GMT

I have an issue. I can't call from my phone. I have the mobile internet, but I can't call. Can you please help me

Re: Can't call

esjliv — Tue, 16 Mar 2021 22:49:24 GMT

@Pavlik07 wrote:
I have an issue. I can't call from my phone. I have the mobile internet, but I can't call. Can you please help me

@Pavlik07

Can you receive calls?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Re: Can't call

HALIMACS — Tue, 16 Mar 2021 23:01:10 GMT

@Pavlik07

If you're on an outgoing minute limited plan it's possible you may have consumed your allotted minutes for the current cycle.

Check here in Self Serve. If no minutes displaying, you've consumed them for the cycle:

Re: Can't call

RosieR — Tue, 16 Mar 2021 23:08:42 GMT

@Pavlik07 wrote:
I have an issue. I can't call from my phone. I have the mobile internet, but I can't call. Can you please help me

Hi @Pavlik07 is your plan with limited minutes? Perhaps you had used up all your minutes?

Check My Data and Add-ons. If your plan includes limited minutes like mine, if minutes no longer there, you must have used them all up.

If you need more minutes, you can buy 500 Canada-wide minutes for $5 to tie you over until your next renewal. Left over add-on will roll over the next renewal until all used up.

I hope this helps

RosieR

Re: Can't call

hTideGnow — Tue, 16 Mar 2021 23:50:19 GMT

@Pavlik07 , Curious if you are in Manitoba area..

Re: Can't call

Pavlik07 — Wed, 17 Mar 2021 01:03:28 GMT

Yes

Re: Can't call

Anonymous — Wed, 17 Mar 2021 01:06:00 GMT

@Pavlik07 : If you're in Winnipeg or Brandon, what exact make/model/submodel phone do you have? Telus has re-purposed a frequency that PM uses for talk. It's either that or you're out of minutes or you're also caught in the maybe possible bug with the $15 plan. But i would be quite sure your phone is not able to pick the one remaining frequency.

Re: Can't call

Pavlik07 — Wed, 17 Mar 2021 02:00:39 GMT

Doesn't work, tried all

Re: Can't call

Pavlik07 — Wed, 17 Mar 2021 02:01:16 GMT

I have unlimited minutes

Re: Can't call

Pavlik07 — Wed, 17 Mar 2021 02:01:44 GMT

And the other says 0/250 mins

Re: Can't call

Dunkman — Wed, 17 Mar 2021 02:29:20 GMT

@Pavlik07

Unfortunately, as described above, you are in an area in Manitoba that has been affected by the recent change.

Here are some more details:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Winnipeg-Branon-Region-Service-March-16/m-p/666125#U666125

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Manitoba-Prepaid-Network/td-p/649637

You might want to call the number in the other thread to see whether Koodo can offer you a similar deal.

No talk or text on my phone

Pavlik07 — Thu, 18 Mar 2021 19:04:44 GMT

Can't call or text from my phone for already three days!!! And also no mobile data. I'm from Steinbach, Manitoba. Asked the Mobile Shop in Superstore and they said they don't know what is the problem. Can you please help me?

Re: No talk or text on my phone

Anonymous — Thu, 18 Mar 2021 19:12:46 GMT

@Pavlik07 : Again, what exact make/model/submodel phone are you using? It seems you are being impacted by a change in the system in your area. Although I don't know if the change goes that far from Winnipeg.

Re: No talk or text on my phone

HALIMACS — Thu, 18 Mar 2021 19:26:03 GMT

Repeat of Dunkman's post from above... @Pavlik07 this may be impacting you...

"Unfortunately, as described above, you are in an area in Manitoba that has been affected by the recent change.

Here are some more details:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Winnipeg-Branon-Region-Service-Mar...

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Text-From-PM-About-Changes-To-Mani...

You might want to call the number in the other thread to see whether Koodo can offer you a similar deal."

Re: No talk or text on my phone

darlicious — Thu, 18 Mar 2021 19:27:45 GMT

@Dunkman

The OP would likely have to purchase a new phone to have service on koodo as well if their phone is already not voLTE capable.

Re: No talk or text on my phone

sheytoon — Fri, 19 Mar 2021 02:24:44 GMT

@Pavlik07 If texts are not working, and you're in Steinbach, I doubt it's related to the changes in Winnipeg and Brandon. Do you have any LTE coverage?

You'll need to open a ticket with Public Mobile for support.