topic Re: Transfer public mobile number in Get Support

Transfer public mobile number

adyamhabte — Thu, 06 Jan 2022 07:19:17 GMT

hello, am just traying to transfer my public mobile number to freedom. but still i can not get a text. can you help me with that??

Re: Transfer public mobile number

HALIMACS — Tue, 16 Mar 2021 17:54:26 GMT

@adyamhabte

Please keep your public mobile SIM card in your phone. Read following article:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Relevant part is below:

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent. The SMS text will read as follows: Public Mobile message: We’ve received a request to transfer this phone number to another service provider. To approve this request, please reply “Yes”. If you did not request this transfer, please reply “No”. Please note that you must respond within 90 minutes. If we don’t receive a response within this time, the request will be automatically cancelled. For any issues with this number transfer, contact our Porting Team. Thank you.

If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this link. This will put you in touch with our moderator team who will be able to assist you.

Re: Transfer public mobile number

Anonymous — Tue, 16 Mar 2021 14:57:25 GMT

@adyamhabte : And is/was your account here active?

Re: Transfer public mobile number

computergeek541 — Tue, 16 Mar 2021 15:02:41 GMT

@adyamhabte wrote:
hello, am just traying to transfer my public mobile number to freedom. but still i can not get a text. can you help me with that??

The new carrier is responsible for providing all customer service related to transferring your number over, in this case Freedom Mobile. Have you contacted Freedom?

Re: Transfer public mobile number

adyamhabte — Tue, 16 Mar 2021 16:18:50 GMT

they said they tried 3 times so they gat locked out

Re: Transfer public mobile number

Anonymous — Tue, 16 Mar 2021 16:22:11 GMT

@adyamhabte : Again, was the PM account active when you ported? And did you leave the PM SIM in to wait for the confirmation text?

Re: Transfer public mobile number

adyamhabte — Tue, 16 Mar 2021 17:50:05 GMT

my account is active, but gat no message

Re: Transfer public mobile number

RosieR — Tue, 16 Mar 2021 17:51:44 GMT

@adyamhabte wrote:
they said they tried 3 times so they gat locked out

@adyamhabte tell your new provider to try again. Keep your PM sim card in your device so you can say "yes" to validate your request to transfer your number.

Sorry to see you go but we wish you well

RosieR

Re: Transfer public mobile number

HALIMACS — Tue, 16 Mar 2021 17:56:26 GMT

@adyamhabte

Please contact Public Mobile moderators to advise, do so HERE

Re: Transfer public mobile number

darlicious — Tue, 16 Mar 2021 17:57:25 GMT

@adyamhabte

You need to get the freedom porting department to contact pm to reintiate the port and pm will send you out the text. However if you feel that despite being able to call freedom for help if their customer service isn't up to the challenge you may want to stay with pm.

Re: Transfer public mobile number

gpixel — Tue, 16 Mar 2021 22:07:53 GMT

I just received my 3rd free sim from virgin in less than a year!. when I decide to leave public I'm going back to virgin. 3 sims, that's dedication!!!