topic Re: Missing Reward in Get Support

Missing Reward

janibee — Thu, 06 Jan 2022 07:18:50 GMT

My husband signed up for Public Mobile using my referral code the first week of February. I received my referral bonus but he has not received his $10 bonus for signing up. How do we go about resolving this?

Re: Missing Reward

dabr — Mon, 15 Mar 2021 23:50:07 GMT

@janibee wrote:
My husband signed up for Public Mobile using my referral code the first week of February. I received my referral bonus but he has not received his $10 bonus for signing up. How do we go about resolving this?

@janibee He'll need to contact moderators via chatbot and type "missing referral reward" and follow prompts here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

The second option if problems arise with chatbot is to send a private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Missing Reward

Anonymous — Mon, 15 Mar 2021 23:56:09 GMT

@janibee : Are you sure it didn't go towards his first renewal the first week of March? Check the Payment history on that account to see the transactions.

Re: Missing Reward

janibee — Mon, 15 Mar 2021 23:57:13 GMT

No he hasn't received as of today.

Re: Missing Reward

Anonymous — Tue, 16 Mar 2021 00:02:13 GMT

@janibee : If you got the dollar in your rewards and you see his last 4 digits in your rewards details then it seems extremely unlikely that he would not have received the $10.

If you like you could post the Payment history from activation to now and we can see what you see.

Re: Missing Reward

janibee — Tue, 16 Mar 2021 00:16:07 GMT

We have found a resolution. Thank you!

Re: Missing Reward

dabr — Tue, 16 Mar 2021 00:21:13 GMT

@janibee wrote:
We have found a resolution. Thank you!

@janibee Do you mind sharing the resolution...was it as suggested by Z10user already received and used towards the second renewal cycle?