topic Can't send texts in Get Support

Can't send texts

aleyjoy7373 — Thu, 06 Jan 2022 07:18:45 GMT

Since I started my account just a few weeks ago I have been unable to send any texts - but I can text myself and receive it, and can receive it from others.

Re: Can't send texts

TheGx — Mon, 15 Mar 2021 22:41:10 GMT

@aleyjoy7373 :What model phone you have?

Re: Can't send texts

Dunkman — Mon, 15 Mar 2021 22:42:36 GMT

@aleyjoy7373

Is your talk and data working fine? Did you activate a new number or port over a number?

Maybe try rebooting phone. Network reset of phone. Toggle airplane mode on, then off.

Re: Can't send texts

TheGx — Mon, 15 Mar 2021 22:43:00 GMT

@aleyjoy7373 :Also try power off your phone then on again see if that helps...what else have you tried?

Re: Can't send texts

sunflowershine — Mon, 15 Mar 2021 22:44:24 GMT

@aleyjoy7373

What is your plan? Are you having unlimited outgoing text messages?

Re: Can't send texts

hTideGnow — Mon, 15 Mar 2021 23:43:12 GMT

Can you check your SMSC setting or Message Centre number?

Not sure if iPhone the same,

On Android Message App, look for Settings, it should be under Text Message settings, look for Message Centre or SMSC. It is a phone number to be put in.

Also, what brand of your phone is yours? was your phone used on another network before? I think this setting usually get it automatically from the SIM card, just not sure if it has a previous number there

Re: Can't send texts

HALIMACS — Tue, 16 Mar 2021 00:26:09 GMT

@aleyjoy7373

Try rebooting device and removing SIM and reinsert.

It's possible chat or iMessage settings under Messaging app needs to be switched to automatic or SMS only.

Re: Can't send texts

TheGx — Tue, 16 Mar 2021 05:15:42 GMT

@aleyjoy7373 :Also, follow up on this thread you created and provide more information so people here can help you better.