topic Re: Reimbursement on cancellation ? in Get Support

Reimbursement on cancellation ?

Jfsuppa — Thu, 06 Jan 2022 07:18:08 GMT

If I cancel my account before the end of the 30 day period will I be reimbursed?

Re: Reimbursement on cancellation ?

HALIMACS — Sun, 14 Mar 2021 13:32:39 GMT

Regrettably, @Jfsuppa , Public Mobile is a prepaid service so there are no refunds for partial services unused.

If you do decide to cancel, try to do close to the end of your 30-day cycle.

If you are on autopay, all you have to do is remove your payment card beforehand and the service will just end at your next renewal date.

EDIT: Additional information from PublicMobile_TermsOfService, provides that: "Prepaid service credits are non-refundable."

Re: Reimbursement on cancellation ?

esjliv — Sun, 14 Mar 2021 13:19:36 GMT

@Jfsuppa wrote:
If I cancel my account before the end of the 30 day period will I be reimbursed?

@Jfsuppa If you are porting your Public Mobile number to another provider, that automatically closes your Public Mobile account, and any Available Funds in your balance will be lost.

Good suggestion by @HALIMACS to remove your credit card prior, since you will not have access to your SELF SERVE account if you are ported out. And although the card should not continue to be charged, better safe than sorry.

Re: Reimbursement on cancellation ?

gpixel — Sun, 14 Mar 2021 15:00:56 GMT

If you are on autopay, all you have to do is remove your payment card beforehand and the service will just end at your next renewal date.

@Jfsuppa

this is not a good option to rely on. please also put your account in lost/stolen mode when you decide to cancel. there are many members complaining about being charged even after auto-pay was removed

Re: Reimbursement on cancellation ?

amitbhagat — Sun, 14 Mar 2021 15:46:09 GMT

Unfortunately no, you may use it upto paid period @Jfsuppa

Re: Reimbursement on cancellation ?

simar_singh — Sun, 14 Mar 2021 15:50:06 GMT

hey can you share any referral link as I am looking to buy new sim

Re: Reimbursement on cancellation ?

gpixel — Sun, 14 Mar 2021 15:51:13 GMT

@simar_singh check your private message inbox