topic Re: Trouble receiving a international SMS verification code from an auto generated Hong kong compute in Get Support

Trouble receiving a international SMS verification code from an auto generated Hong kong computer

Chickaboo — Thu, 06 Jan 2022 07:17:53 GMT

I am on a 30 day $15 per month plan. Why every time a SMS verification code from a Hong Kong bank auto generated computer ...the SMS code does not work but when it is manually sent from a real person at the bank in Hong Kong .....the SMS code comes through.....the bank confirmed with me the phone number they are using for either computer generated or a real person generated is from the same phone number. Does anyone know why this is happening to me? Pls help, I need this resolve ASAP. I need this SMS code from an auto generated computer to work because I need to activate my mobile banking app to use the services.

Re: Trouble receiving a international SMS verification code from an auto generated Hong kong compute

Dunkman — Sat, 13 Mar 2021 19:20:12 GMT

@Chickaboo

Public mobile does not support international short code messages unfortunately. Other customers in the past have been unable to receive automatically generated codes from companies internationally (ie. foreign banks).

Public mobile supports the following:

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/What-short-codes-are-supported-by-Public-Mobile/m-p/22650#M2466

Re: Trouble receiving a international SMS verification code from an auto generated Hong kong compute

HALIMACS — Sat, 13 Mar 2021 20:36:51 GMT

@Chickaboo

Unless the bank is willing to have the 'real person' send the text manually, you may have to utilize a compatible texting app which supports the verification you're seeking and inform the bank of the updated text number to provide such future verification.

Good luck!

Re: Trouble receiving a international SMS verification code from an auto generated Hong kong compute

hTideGnow — Sat, 13 Mar 2021 22:40:45 GMT

@HALIMACS , any good texting app you suggest??

I know many app either not support at all or they support very few and more like hit or miss.

I think Google Voice supports some but they only offer in US. 😞

Re: Trouble receiving a international SMS verification code from an auto generated Hong kong compute

HALIMACS — Sat, 13 Mar 2021 22:51:38 GMT

@hTideGnow

No idea - I don't need one and therefore have never researched it.

There seems to be so much out there with respect to online texting and/or calling services that I hope the OP can find a suitable replacement.

Surely (hopefully) the Hong Kong business can work with its customer to sort out another way of providing the service.

Re: Trouble receiving a international SMS verification code from an auto generated Hong kong compute

Luddite — Sat, 13 Mar 2021 22:52:55 GMT

@hTideGnow wrote:
@HALIMACS , any good texting app you suggest??

I know many app either not support at all or they support very few and more like hit or miss.

I think Google Voice supports some but they only offer in US. 😞

You will have to experiment. Have a look at Fongo & TextNow.

Re: Trouble receiving a international SMS verification code from an auto generated Hong kong compute

hTideGnow — Sat, 13 Mar 2021 22:57:44 GMT

Fongo does not really receive the short code well.
It can verify whatsapp, I think.
it can receive some but not reliable, sometime does sometimes not.
But overall the list Fongo can receive is very small. If you regularly need this, stay away from Fongo