topic Re: Activation codes not working in Get Support

Activation codes not working

Dynamix93 — Thu, 06 Jan 2022 07:17:42 GMT

I have 2 activation codes that says that they are not 12 digits but it is exactly right when typed in, how do I get them to work

Re: Activation codes not working

HALIMACS — Fri, 12 Mar 2021 23:40:27 GMT

@Dynamix93

Try clearing cache & cookies, open incognito tab, then try again.

Re: Activation codes not working

esjliv — Fri, 12 Mar 2021 23:40:29 GMT

@Dynamix93 wrote:
I have 2 activation codes that says that they are not 12 digits but it is exactly right when typed in, how do I get them to work

@Dynamix93 ,

Try using another set of digits on your voucher. Sometimes it takes 24 hours after purchasing for them to be active.

Try topping up your account in your SELF SERVE or by calling 611 to your plan amount. If still no service (still saying suspended) go into the lost/stolen feature in your SELF SERVE account and hit "Resume".

Reboot your phone. All okay now?

Re: Activation codes not working

will13am — Fri, 12 Mar 2021 23:40:48 GMT

@Dynamix93 , are you referring to the codes on a payment voucher? Some vouchers take up to 48 hours to be activated. Where did you buy the voucher?

Re: Activation codes not working

dlambro — Fri, 12 Mar 2021 23:50:35 GMT

@Dynamix93 Hi, do you have a payment voucher you are trying to add to your payment screen? The vouchers have a voucher number and a PIN#. Try the PIN#, it's 12 digits long, do not leave any spaces when you type in the PIN.

Re: Activation codes not working

RosieR — Sat, 13 Mar 2021 00:12:51 GMT

@Dynamix93 wrote:
I have 2 activation codes that says that they are not 12 digits but it is exactly right when typed in, how do I get them to work

Hi @Dynamix93 what activation codes would these be? Where are you uploading these numbers?

Please give us more information so we can help you better.

RosieR