topic Out going calls in Get Support

Out going calls

Nellena — Thu, 06 Jan 2022 07:17:38 GMT

Why can't I make out going calls as I have just made a payment with a voucher?

Re: Out going calls

Triguy — Fri, 12 Mar 2021 18:52:28 GMT

Check your account status. If you have limited minutes do they appear under data and add-ons.

Try rebooting your phone.

Re: Out going calls

Anonymous — Fri, 12 Mar 2021 18:56:09 GMT

@Nellena : This isn't a pay as you go place. Adding money doesn't do anything unless suspended with nothing working.

Once added then you could buy add-ons, or change plans immediately or ask the moderators to renew early. Or leave it for your renewal.

If you're on the $15 plan then perhaps you're out of minutes.

If you're on the new provincial $15 plan then I've been reading a few reports of people not having unlimited incoming. That would need to be fixed by the moderators.

So you can use that money you deposited and buy the $5 calling add-on until you renew or things get fixed.

Re: Out going calls

esjliv — Fri, 12 Mar 2021 23:38:14 GMT

@Nellena wrote:
Why can't I make out going calls as I have just made a payment with a voucher?

@Nellena ,

If you have no services:

Add Funds to your Plan Amount (through SELF SERVE or by calling 611 if you have a card registered)...which it sounds like you did.
Method through Self-Serve account: Go to “Plan and Add-Ons” > Lost/Stolen Phone
Select Resume/Reactivate Service
Reboot

All okay now?