topic Re: forgotten password, recovery questions not working.. in Get Support

forgotten password, recovery questions not working..

robking — Tue, 04 Jan 2022 18:47:58 GMT

this is second time ive had to do this ,

although i made a point of remembering what i thought were the answers to my security questions..

so i recently changed my password a couple times , now i cant sign in. when i try to do the forgot password feature, theres only one question i knew answer to and no matter how i spell it it isnt working.

i have several emails regarding my account, i know all of my information how can i get to to create a new password?

@Shazia_K, @Mary_M, @Simon_O @MarieHelen_L

Re: forgotten password, recovery questions not working..

Samianauman — Thu, 18 May 2017 21:44:01 GMT

Sorry to hear that what you can do goto your post you have tagged few mod right click on any name scroll down click on send a private msg click on it and send your email phone number and explanation hopefully they will look after you

Re: forgotten password, recovery questions not working..

MarieHelene_L — Thu, 18 May 2017 21:44:17 GMT

Hey @robking,

Thanks for letting us know about this! I'll be glad to help you gain access to your self-serve 🙂

In order for me to reset your password, could you please send me a private message with your phone number, plus either your account number or 4-digit PIN number?

Thanks!

Marie

Re: forgotten password, recovery questions not working..

SD08 — Thu, 18 May 2017 21:48:40 GMT

@robking

Since password resets are time-sensitive, and private messaging is the moderators' preferred communication channel, I recommend you turn on e-mail notifications for receipt of private messages in your community account. To do this, go to Settings -> Preferences -> Private Messenger. Tick the checkbox for "Receive email notifications for new private messages" and click save after making the change.