topic Re: Cell phone calls are slightly laggy and barely understandable. in Get Support

Cell phone calls are slightly laggy and barely understandable.

fricstix — Thu, 06 Jan 2022 07:16:40 GMT

When I use my cell phone to make or receive calls from other numbers, they sound glitchy, laggy or aren't very clear. My cell phone speakers work fine for playing audio on videos and music. What could be causing the lack of clarity?

Re: Cell phone calls are slightly laggy and barely understandable.

Anonymous — Wed, 10 Mar 2021 19:09:18 GMT

@fricstix : I don't suppose you're in Manitoba? Reception issues? Everywhere? In a basement? Outages? Distance from tower?

Re: Cell phone calls are slightly laggy and barely understandable.

fricstix — Wed, 10 Mar 2021 19:10:36 GMT

I am in Ontario and my reception is 1-2 bars in my house

Re: Cell phone calls are slightly laggy and barely understandable.

HALIMACS — Wed, 10 Mar 2021 19:16:57 GMT

@fricstix

Is the origin point of the places you're calling or getting calls from generally the same area?

Just trying to troubleshoot whether it may be a reception issue at the sending or the receiving end.

Perhaps try having that other person call someone else in your household to see if similar experience.

Re: Cell phone calls are slightly laggy and barely understandable.

softech — Wed, 10 Mar 2021 19:25:03 GMT

is the reception always like this or just started lately?

curious what Bell or Telus towers you see around your home?

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=52.052490&lng=-97.031250&zoom=4&type=Roadmap&layers=a&pid=0

Re: Cell phone calls are slightly laggy and barely understandable.

fricstix — Wed, 10 Mar 2021 19:42:48 GMT

I have called 1 hour away to toronto and have recieved a call from in my driveway.

Re: Cell phone calls are slightly laggy and barely understandable.

fricstix — Wed, 10 Mar 2021 19:45:02 GMT

It seems to have gotten worse recently with public mobile. It was a bit better with koodo, but still not good.

Re: Cell phone calls are slightly laggy and barely understandable.

fricstix — Wed, 10 Mar 2021 19:47:18 GMT

Last I checked the Telus towers were in the red for me where I am located. Rogers towers are slightly closer and Bell towers are the same distance as Telus.

Re: Cell phone calls are slightly laggy and barely understandable.

Luddite — Wed, 10 Mar 2021 19:48:38 GMT

@fricstix wrote:
I am in Ontario and my reception is 1-2 bars in my house

@fricstix Same issue where live. Switching cellular network to 3G, instead of auto/LTE, solves it for me.

Re: Cell phone calls are slightly laggy and barely understandable.

fricstix — Wed, 10 Mar 2021 20:01:51 GMT

Re: Cell phone calls are slightly laggy and barely understandable.

Anonymous — Wed, 10 Mar 2021 20:05:59 GMT

@fricstix : Luddite is meaning the other setting where LTE or 4G or WCDMA or UMTS or 3G are seen. Tapping into it might give a list of priority for those like LTE/3G/2G or 3G/2G or 3G only or 2G only (on my Samsung A31 running A10)

But seeing as how talk uses 3G and that's where you're having difficulty...I'm not sure. But give it a whirl. He's the Oracle. 🙂

Re: Cell phone calls are slightly laggy and barely understandable.

fricstix — Wed, 10 Mar 2021 20:13:52 GMT

I am not sure where I can check or change that. This is what my networks options are

Re: Cell phone calls are slightly laggy and barely understandable.

fricstix — Wed, 10 Mar 2021 20:15:58 GMT

I am using a lg g6 running android 7.0.

Re: Cell phone calls are slightly laggy and barely understandable.

dabr — Wed, 10 Mar 2021 20:19:04 GMT

@fricstix You don't see a "preferred network type" or similar somewhere under your network settings?

Edit: just reread your setting options, look under "network mode".

Re: Cell phone calls are slightly laggy and barely understandable.

Anonymous — Wed, 10 Mar 2021 20:19:36 GMT

@fricstix : Right there...Network mode. Yours appears backwards. It starts with GSM. But maybe that's how LG shows it.

Edit: and I wrote this before seeing the above edit 🙂

Re: Cell phone calls are slightly laggy and barely understandable.

fricstix — Wed, 10 Mar 2021 20:20:11 GMT

Is this what you mean? If so which option do I select?

Re: Cell phone calls are slightly laggy and barely understandable.

Anonymous — Wed, 10 Mar 2021 20:22:59 GMT

@fricstix : WCDMA only would do it from that limited set.

Re: Cell phone calls are slightly laggy and barely understandable.

fricstix — Wed, 10 Mar 2021 20:26:12 GMT

I will try that out. Is WCDMA only the best signal or is it because of my not so good reception? Is it okay that I also changed the network operator to Public Mobile LTE instead of auto?

Re: Cell phone calls are slightly laggy and barely understandable.

fricstix — Wed, 10 Mar 2021 20:30:00 GMT

Should I change the network operator as well?

Re: Cell phone calls are slightly laggy and barely understandable.

Anonymous — Wed, 10 Mar 2021 20:34:25 GMT

@fricstix : Fiddle and test with each. I'm not convinced of this idea seeing as how talk uses 3G and that's your problem. But sure, match the LTE with LTE and WCDMA with WCDMA.