topic Re: Using my old number in Get Support

Using my old number

Rambo1 — Thu, 06 Jan 2022 07:16:32 GMT

my friend is trying to sign up with public mobile when it tells her to add her phone number it comes back saying add a valid Canadian phone number hers is a valid Canadian phone number

Re: Using my old number

Anonymous — Wed, 10 Mar 2021 15:56:31 GMT

@Rambo1 : No spaces or dashes?

Re: Using my old number

computergeek541 — Wed, 10 Mar 2021 16:07:19 GMT

@Rambo1 wrote:
my friend is trying to sign up with public mobile when it tells her to add her phone number it comes back saying add a valid Canadian phone number hers is a valid Canadian phone number

Where are you ttrying to add this phone number? During activation, your friend wouldn't be able to look for an exact phone number. There's nowhere to enter that when selecting a new number. Do you mean on the number porting form?

Re: Using my old number

HALIMACS — Wed, 10 Mar 2021 16:08:12 GMT

@Rambo1

Have a review of this, Sly Stallone

How to choose your Phone Number (publicmobile.ca)

Re: Using my old number

esjliv — Thu, 11 Mar 2021 00:33:58 GMT

@Rambo1 wrote:
my friend is trying to sign up with public mobile when it tells her to add her phone number it comes back saying add a valid Canadian phone number hers is a valid Canadian phone number

@Rambo1 , so this was a number she was trying to port over?

FYI - "If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Moderator team here in order to transfer your existing number to Public Mobile."

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Some time has passed. Have you been successful in activating?

If you haven't tried yet again, you could try this live activation option: Public Mobile Online Activation Assistance

Never hurts to clear your browser's cache and open a tab in incognito mode before you begin.

Re: Using my old number

hTideGnow — Thu, 11 Mar 2021 00:37:32 GMT

looks like about porting issue.

If so, which provider your friend trying to port from?

Re: Using my old number

roberto24 — Thu, 11 Mar 2021 01:22:47 GMT

i did a phone number transfer one month ago from chatr to pm and it worked well. i think something wrong the prefix number who not work in the area, but not is a pm issue. keep going trying a am sure you will be lucky. regards

Re: Using my old number

Rambo1 — Thu, 11 Mar 2021 13:18:43 GMT

She is trying to transfer a bell number

Re: Using my old number

Rambo1 — Thu, 11 Mar 2021 13:20:10 GMT

There is 3 blocks for you to put your number in

Re: Using my old number

HALIMACS — Thu, 11 Mar 2021 13:54:36 GMT

@Rambo1 wrote:
She is trying to transfer a bell number

@Rambo1

If you mean the activation page is not allowing her to enter the recently used Bell number to enable a port of that number, try live activation assistance during the process. They may be able to better walk you through it:

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

The other alternative, and one I might recommend at this juncture, is allowing the system to generate a new number upon activation, then after service is active, send a message to moderators to request the number be ported.

Here's some details on this option:

Transferring Or Changing Your Number After Activation

You can change your phone number once every 30 days after you have activated. To change or transfer your number after activation, go to your Self Serve Account here and:

Select the “Plans and Add ons” tab
Click on “Change Phone Number”
Then, you can choose to select a new phone number or to transfer a wireless or wireline number from another provider.

You will need to provide the same information as requested during the activation process above.Your previous service provider may also send an SMS text to validate the transfer, so ensure your old SIM card is still in your device so you can receive and respond to this message. Please do not replace your old SIM card with your Public SIM until the number has been successfully transferred.

Re: Using my old number

Rambo1 — Thu, 11 Mar 2021 13:24:13 GMT

Its the sec step in activation they ask for your number you want to transfer there is 3 blocks to put your number in

Re: Using my old number

Dunkman — Thu, 11 Mar 2021 13:50:15 GMT

@Rambo1 wrote:
Its the sec step in activation they ask for your number you want to transfer there is 3 blocks to put your number in

@Rambo1

Possible glitch in the system. As stated in previous post @HALIMACS , she can activate a new temporary number and then port later on via moderator help.

Maybe try a different web browser, clear cache or incognito mode. The website can be finicky at times.