topic Plan expired in Get Support

Plan expired

andrewface — Thu, 06 Jan 2022 07:16:29 GMT

My account is showing plan expired and a renewal date of March 10. I have autopay on and my payments should be up to date. The cell service is currently not working and I need it for work. Please help.

Re: Plan expired

Anonymous — Wed, 10 Mar 2021 15:42:52 GMT

@andrewface : Make a manual payment to make your Available Funds >= your plan cost. Seems autopay failed for you this time.

Re: Plan expired

HALIMACS — Wed, 10 Mar 2021 15:46:10 GMT

@andrewface wrote:
My account is showing plan expired and a renewal date of March 10. I have autopay on and my payments should be up to date. The cell service is currently not working and I need it for work. Please help.

Here's how you may apply payment - after doing so, tap "reactivate":

Help Articles (publicmobile.ca)

Re: Plan expired

andrewface — Wed, 10 Mar 2021 15:53:06 GMT

Thanks - for some reason it wasn't accepting the current card that was on file. I switched to my other credit card and the problem is now solved. thanks!