topic Re: Mobile Data in Get Support

Mobile Data

valleygirl103 — Thu, 06 Jan 2022 07:16:04 GMT

Hello, I recently purchased a Sony Xperia XZ1 and am having problems getting the mobile data to work. Any help would be appreciated. I have tried putting the settings to what my boyfriend has on his Sony phone, but it does not seem to work.

Thank you

Re: Mobile Data

Anonymous — Mon, 08 Mar 2021 23:02:04 GMT

@valleygirl103 : Can you post the APN settings you have? Maybe we can see something or a subtle difference.

Re: Mobile Data

will13am — Mon, 08 Mar 2021 23:07:53 GMT

@valleygirl103 , as already noted, it is usually APN settings issues that impede mobile data functionality. This is the official help article of managing the APN on android device. Hope this is helpful.

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

Re: Mobile Data

HALIMACS — Mon, 08 Mar 2021 23:08:45 GMT

Hi @valleygirl103

Mobile data toggled on?

Reboot device, remove SIM, reinsert SIM?

Reset network connections?

If your boyfriend is also on Public Mobile, try swapping SIM's to see the results.

Also, please post APN settings for @Anonymous to consider.

Re: Mobile Data

Anonymous — Mon, 08 Mar 2021 23:11:40 GMT

@HALIMACS wrote:

Also, please post APN settings for @Anonymous to consider.

Hey maybe by the time they do I won't be sitting here. That's why I say we. ie. the regulars. 🙂

Re: Mobile Data

RosieR — Tue, 09 Mar 2021 00:36:18 GMT

@valleygirl103 wrote:
Hello, I recently purchased a Sony Xperia XZ1 and am having problems getting the mobile data to work. Any help would be appreciated. I have tried putting the settings to what my boyfriend has on his Sony phone, but it does not seem to work.

Thank you

Hi @valleygirl103 here's what is suggested on a Sony support article

If there is no mobile data connection, try the following:

Turn off your device and then turn it back on. By doing this you turn off all running applications and free up memory, which sometimes automatically solves the issue.
If your device supports STAMINA mode, deactivate it and restart your device. To save battery power, STAMINA mode disables mobile data when the screen is turned off.

I hope this helps

RosieR

Re: Mobile Data

esjliv — Tue, 09 Mar 2021 01:19:55 GMT

@valleygirl103 ,

~~Ensure Data is enabled.~~@HALIMACS covered that one. 😉

Try going into airplane mode for a few minutes, then going back to regular mode.

Re: Mobile Data

HALIMACS — Tue, 09 Mar 2021 05:01:25 GMT

@Anonymous wrote:
@HALIMACS wrote:

Also, please post APN settings for @Anonymous to consider.
Hey maybe by the time they do I won't be sitting here. That's why I say we. ie. the regulars. 🙂

I get it, @Anonymous The reason I cited you is to recognize it being a good suggestion on your part, and to be brutally honest, APN settings are quite foreign to me. 🤔

Re: Mobile Data

Anonymous — Tue, 09 Mar 2021 05:30:32 GMT

@HALIMACS : It's basically networking. For me, here, it's partly memorization and partly pattern recognition. I glance at a screenshot and something out of the ordinary jumps out. Or nothing. 6 1/2 hours later...crickets.