topic Re: No Service in Get Support

No Service

Salowe — Thu, 06 Jan 2022 07:15:46 GMT

I have had no service on iPhone 8 for few days.. restarted phone and also checked SIM card with no luck.

Re: No Service

HALIMACS — Sun, 07 Mar 2021 20:05:37 GMT

In your self service account, choose Change Sim Card.

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked.

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

From, there, contact a moderator, there are 2 methods:

Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select need a human now. Follow the prompts to submit a ticket.
Send a private message to the moderator through the following link here

If that's all good, try this troubleshooter: (you can ignore #4, already done above...)

Make sure airplane mode is off
Power OFF your device, wait 1 minute, turn on and check for signal bars
Check on account self-serve that your account status is Active
While on self-serve, check that SIM card number under “Change Sim card” matches the SIM card number in your phone
Make sure the device is not locked to a different carrier.
Make sure you’re in a covered area and there are no cellular outages
Change Wi-Fi calling preferences to Cellular Preferred or Cellular Only
Set network mode to Auto
Reset network settings
Update device software to latest version
Perform a manual network selection

Re: No Service

Dunkman — Sun, 07 Mar 2021 20:03:10 GMT

@Salowe

Is your account status active or suspended? Did you check the last 4 digits of your SIM card from the self service account to match your phone's SIM card? rule out SIM swap fraud.

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud/m-p/650969

Re: No Service

esjliv — Sun, 07 Mar 2021 21:27:20 GMT

@Salowe wrote:
I have had no service on iPhone 8 for few days.. restarted phone and also checked SIM card with no luck.

@Salowe ,

If your SIM number matches your SELF SERVE account and your SELF SERVE says "ACTIVE" status, try your SIM card in another compatible PM phone.

If the SIM works, your phone have an issue.

If the SIM does not work, clean the contact points of the SIM then try again. If does not work, maybe a dead SIM.

Then check with the Moderators about your account by either method @HALIMACS provided. If Moderators deem your account okay, pick up a new SIM and swap it on your SELF SERVE account.

Good Luck!

Re: No Service

stevenanto — Sun, 07 Mar 2021 21:35:13 GMT

@Salowe I think there are a few things mentioned that you would need to look into to rule out. I believe that one of the best options in your case would be to try the sim in another and of course it would have to be compatible on the PM network. You will know that if it works on the other phone then there is something wrong with your iphone or its settings.

Re: No Service

Salowe — Sun, 07 Mar 2021 21:39:42 GMT

Thank you. Someone got into my public mobile account and changed my phone number

Re: No Service

Salowe — Sun, 07 Mar 2021 21:40:51 GMT

Thanks. Someone hacked my public mobile acctandchangedmy phone number

Re: No Service

Camera4617 — Sun, 07 Mar 2021 21:45:08 GMT

@Salowe I really wonder how that happens. Did you use some 'weak' password? (if you don't mind answering that). Cause it can be for either they got your password somehow or they convinced PM that they are you.. If it is the second option, that is really scary then.

Thanks.

Where can I check what cell number is on my account

Salowe — Sun, 07 Mar 2021 21:50:41 GMT

My pm account was hacked and they changed my SIM card number and cell number. Pm changed my SIM card back to mine, but cell number is still not mine. Where can I find my cell number on my account.

Re: Where can I check what cell number is on my account

HALIMACS — Sun, 07 Mar 2021 22:01:10 GMT

@Salowe

Click on Plan Details under your self serve account. It's also under your Plans and Add ons tab.

It'll be listed in one of the first or second lines in there.

Re: No Service

Salowe — Sun, 07 Mar 2021 22:07:37 GMT

It is not that weak. Now I am waiting for pm to change back the phone number to my own and they are not responding. They changed my SIM card back to mine but not the phone number