topic Autoplay & plan changes in Get Support

Autoplay & plan changes

StantonSXRGN — Thu, 06 Jan 2022 07:15:36 GMT

How abouts do I change my plan when I already have a data plan active from the 40$ to the 50$ plan the 4GB data just isn't enough and what is the web link for that and the auto pay weblink any help would be great the main public website isn't specific I find or it's just my dyslexia

Re: Autoplay & plan changes

computergeek541 — Sun, 07 Mar 2021 04:48:55 GMT

@StantonSXRGN wrote:
How abouts do I change my plan when I already have a data plan active from the 40$ to the 50$ plan the 4GB data just isn't enough and what is the web link for that and the auto pay weblink any help would be great the main public website isn't specific I find or it's just my dyslexia

When choosing a new plan, you'll be given two options. One option is the have the change perfirmed immediately and the other is to tell the system to preform the change at the time of the next renewal. Usually, you'll want to pre-schedule the change to happen during your next renewal because otherwise, some of what you paid for the original plan will go to waste. Your self serve account can be accessed by going to https://selfserve.publicmobile.ca .

Re: Autoplay & plan changes

JK8 — Sun, 07 Mar 2021 04:53:09 GMT

@StantonSXRGN wrote:
How abouts do I change my plan when I already have a data plan active from the 40$ to the 50$ plan the 4GB data just isn't enough and what is the web link for that and the auto pay weblink any help would be great the main public website isn't specific I find or it's just my dyslexia

Log into self service and you can change your plan there and also set up autopay.

https://selfserve.publicmobile.ca

When you change your plan it is best to choose Change on next renewal date. If you choose Change plan now you will not receive any credit for your current plan.

Re: Autoplay & plan changes

gpixel — Sun, 07 Mar 2021 04:56:57 GMT

@StantonSXRGN I suggest when you use all your 4.5gb of data to manually add $50 to your account and select the $50 plan to change immediately. first enable auto-pay

click 'payment' tab
click manage 'auto pay'
follow the instructions

change plans:

tap 'change plan' in the 'overview' tab
choose the Canada wide and not the province wide
select change immediately and then apply