topic Re: Could not activate Cellular Network in Get Support

Could not activate Cellular Network

andreamccabe — Tue, 04 Jan 2022 18:47:47 GMT

Hi,

So I've gone through the steps here: http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

I also did a search in the community but I'm still not having any luck.

The only thing I see on my iphone 6 is Personal Hotspot. When I reset the cellular data network it changes to isp.telus.com. I've tried sp.mb.com as well as isp.mb.com. Anytime I change the cellular settings I restart my phone.

It does says Public Mobile 3G in the top left corner. I've also looked for Settings > General > Profiles but couldn't find anything.

Does anyone have any suggestions? Thanks.

Re: Could not activate Cellular Network

Samianauman — Thu, 18 May 2017 14:46:18 GMT

Did you tried network reset or factory reset also since iPhone doesn't have much setting option available make sure LTE toggle is on and do a network reset by going setting general then reset then network reset

Re: Could not activate Cellular Network

CaNuCk07 — Thu, 18 May 2017 14:44:27 GMT

I'll go with the old IT solution, try a hard reset, replacing your sim, or even trying you sim in another phone, see if it changes anything.

THough with an iphone 6 shouldn't make a difference.

Re: Could not activate Cellular Network

echf — Thu, 18 May 2017 15:29:36 GMT

Hey @andreamccabe,

Usually you just need to pop your sim in your iPhone and you are good to go!

Your iPhone should install Carrier Profile update automatically, you don't need to do anything. But sometime your phone setting is preventing you from connecting the internet.

Here are some simple troubleshooting.

1) Make sure you delete all profile you installed (especially if you come from Freedom/Wind). You can do so at Settings > General > Profiles. (If you don't see it you are good to go)

2) (It is likely your case) Check Settings > General > About > Carrier, make sure you are on "Public Mobile 28.0".

Older iOS verison will not allow you to update Carrier Profile automatically, you may wish to upgrade to iOS 10. You can also use online APN profile installer (http://www.unlockit.co.nz).

3) Check Settings > Cellular > Cellular Data is on.

4) Restart your phone. Remove your SIM card and place back in again.

5) Reset network settings by tapping Settings > General > Reset > Reset Network Settings.

I do not recommend resetting your iPhone in the first place since it is not necessary in many cases. Check this out: https://support.apple.com/en-ca/HT201415

Hope it helps! If you still have question, just ask the community here!

Re: Could not activate Cellular Network

andreamccabe — Fri, 19 May 2017 13:48:56 GMT

Thanks @echf for the suggestions. Updating my phone to the latest IOS fixed the problem and it's now showing Public Mobile as the Carrier under Settings > General > About > Carrier.

Re: Could not activate Cellular Network

nav45 — Fri, 19 May 2017 16:22:38 GMT

Same problem happened with me.I just restart my phone and work great

Re: Could not activate Cellular Network

Themaningreen — Thu, 25 May 2017 18:17:55 GMT

I tried all this and still am getting the same error. Everything lookds fine and the phone is showing that I am on LTE. Any other suggestions?

Re: Could not activate Cellular Network

Jmart902 — Mon, 14 Jan 2019 21:48:59 GMT

changing APN to: sp.mb.com worked for me.