topic Re: LG G6 backup phone in Get Support

LG G6 backup phone

rossputin — Thu, 06 Jan 2022 07:14:59 GMT

Uhg,

Seems despite it being compatible, and inserting my sim card, my old LG G6 doesn't seem to be working! yes, I rebooted.

Re: LG G6 backup phone

dabr — Thu, 03 Jun 2021 19:32:40 GMT

@rossputin wrote:
Uhg,
Seems despite it being compatible, and inserting my sim card, my old LG G6 doesn't seem to be working! yes, I rebooted.

@rossputin I've read other posts that suggest LG phones require a factory reset. Of course, back up everything if you do this.

Re: LG G6 backup phone

BKNS27 — Thu, 03 Jun 2021 21:29:14 GMT

@rossputin

Your phone might be locked by your previous carrier if you got the phone before December 1, 2017.

To get it unlocked, call your previous carrier to have it unlocked.

If your purchase was after December 1, 2017 then do a factory reset as noted by @dabr.

Re: LG G6 backup phone

darlicious — Thu, 03 Jun 2021 19:41:51 GMT

@rossputin

Your LG should be able to text/call. The LG "issue" affects data and MMS only.

Re: LG G6 backup phone

darlicious — Thu, 03 Jun 2021 19:42:56 GMT

@BKNS27

Typo? Do you mean December 2017?

Re: LG G6 backup phone

softech — Thu, 03 Jun 2021 19:56:40 GMT

@rossputin what error you are getting ? Was it asking for SIM PUK or something like this?

or not error, just didn't connect? as mentioned above you might need to do a factory reset for LG phone.

Re: LG G6 backup phone

will13am — Thu, 03 Jun 2021 20:14:24 GMT

LG phones need a network reset when switching SIM cards. Factory reset would be overkill.

Re: LG G6 backup phone

computergeek541 — Thu, 03 Jun 2021 20:28:07 GMT

@rossputin wrote:
Seems despite it being compatible, and inserting my sim card, my old LG G6 doesn't seem to be working! yes, I rebooted.

The H873 variant of the LG G6 is certainly compatible as this is the same one that was sold by Koodo and Telus. I actually used one for about 6 months. I think that this might too good to simply be a backup. I don't believe that this phone ever went past Android 9, but I would say that the specifications of this device still line up pretty good with the upper mid-level devices. I'm not a fan of the software that LG installed though. Are other active SIM cards working in it? Have you checked the IMEI at devicecheck.ca?

Re: LG G6 backup phone

rossputin — Thu, 03 Jun 2021 20:53:02 GMT

it's model LG H873

Yes, did a factory reset (twice). still no luck. 😞

Re: LG G6 backup phone

softech — Thu, 03 Jun 2021 20:53:57 GMT

@rossputin what exact error message you see?

Re: LG G6 backup phone

rossputin — Thu, 03 Jun 2021 21:12:32 GMT

"Emergency calls only"

Despite the tray being broken, the SIM seems to fit perfectly.

Not sure what else to try.

Re: LG G6 backup phone

esjliv — Thu, 03 Jun 2021 21:15:35 GMT

@rossputin can you try another SIM from either Public Mobile or another provider in the LG G6 phone to see what happens?

Re: LG G6 backup phone

softech — Thu, 03 Jun 2021 21:21:56 GMT

The tray was broken, I wonder if it shifted a bit and the contact was loose.

Re: LG G6 backup phone

rossputin — Thu, 03 Jun 2021 21:20:56 GMT

I don't have another sim.

Re: LG G6 backup phone

softech — Thu, 03 Jun 2021 21:24:06 GMT

on the other hand, you confirmed the SIM is working on another phone? Can we safely say it's only issue with the LG G6 and not the SIM?

i think it is possible that it's the broken tray and the SIM contact might be loose because of that. You might want to use a SIM from a friend. Make sure you do a network reset when you enter a different SIM to test. See if it works

Re: LG G6 backup phone

BKNS27 — Thu, 03 Jun 2021 21:28:20 GMT

@darlicious

Thanks for catching that…I will adjust my response. 😉👍

Re: LG G6 backup phone

rossputin — Thu, 03 Jun 2021 21:31:07 GMT

Re: LG G6 backup phone

softech — Thu, 03 Jun 2021 21:33:38 GMT

It didn't see the SIM card (the icon on top ..)

did you put this SIM on another phone and confirmed that the SIM is good? If not, you need to get one to test

Did you get a spare SIM, one that proved working and try on this phone? I know you said you don't have a 2nd SIM yourself, you need to borrow from a friends, I guess. Make sure you do a Network Reset when you enter a different SIM

Re: LG G6 backup phone

rossputin — Thu, 03 Jun 2021 21:37:14 GMT

yes, this sim works. I pulled it out of current phone till it is repaired, to use in this one for an emergency.

Re: LG G6 backup phone

Anonymous — Thu, 03 Jun 2021 21:39:49 GMT

@rossputin : Maybe give this a whirl: shut down phone, remove SIM, restart phone, when done shut down phone, re-insert SIM, restart phone. Any messages pop up anywhere along the way?