topic Re: sim card in Get Support

sim card

jcshrimp — Thu, 06 Jan 2022 07:14:55 GMT

I have recently bought a new sim card thinking I had to do that to change my phone number. I threw out the old sim card thinking I didnt need it and just paid $80.00 on my current account. I cannot activate the new sim card under the current account.. what do I do Now.. Theres no phone number I can call to get help

Re: sim card

dabr — Thu, 03 Jun 2021 19:06:11 GMT

@jcshrimp SIM changes require moderator help. Submit a ticket via chatbot and follow prompts after typing "SIM swap" here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket try sending a private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: sim card

Anonymous — Thu, 03 Jun 2021 19:15:02 GMT

Only one way to you fix it explanation to moderator Team and the are nice service the will 100% help you

you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to Moderator_Team by Click here.
You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

Good Luck

Re: sim card

softech — Thu, 03 Jun 2021 20:01:19 GMT

@jcshrimp you paid $80. Is your account showing Active now?

If so, it's not too bad, maybe just one more step for SIM Swap, you can use this direct link to open a Sim Swap ticket

https://urlshortner.tiia.ai/-H7DB-