topic Re: Payed for voucher not working in Get Support

Payed for voucher not working

Tismikeyg — Thu, 06 Jan 2022 07:14:52 GMT

Is there a real support person I can get in touch with? I just f* spent 40 to upgrade and pay for my plan to be told the vouchers no good? I bought a voucher at Loblaws last week and it worked fine but now wth

Re: Payed for voucher not working

darlicious — Fri, 05 Mar 2021 01:41:29 GMT

@Tismikeyg

What exactly is the issue with the voucher? Did you try it thru 611? Here's a member created reference guide....

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#M40236

Re: Payed for voucher not working

hairbag1 — Thu, 04 Mar 2021 23:17:51 GMT

@Tismikeyg....you bought an actual Public Mobile voucher...correct ? Earlier today, someone said they couldn't get the voucher applied...but sounds like it was a Telus payment voucher in that instance.

Remember that some vouchers aren't "activated" until several hours after the sale. You can call 611 to apply the voucher to your account.

Re: Payed for voucher not working

ottawa — Fri, 05 Mar 2021 01:03:25 GMT

To reiterate what was said above, I've had trouble with vouchers from Loblaws (or RCSS) on the website, but they worked on 611. It's a challenge if you're out of PM coverage at the time, or topping up a friend's/relative's account where you don't have access to their handset.

Interestingly, I recently bought vouchers online from a dealer in Toronto (I had a reason) and they worked on the website. Maybe it's getting better.

Re: Payed for voucher not working

Anonymous — Fri, 05 Mar 2021 01:06:41 GMT

@ottawa : You can get into any account using 18554public and remit vouchers to it. fyi

Re: Payed for voucher not working

darlicious — Fri, 05 Mar 2021 01:43:40 GMT

@Anonymous

Thanks I did not know this.🍉

Re: Payed for voucher not working

ottawa — Fri, 05 Mar 2021 05:29:26 GMT

Thanks, you mean 1-855-4PUBLIC ? I didn't know that either. Very helpful, thanks (though I probably won't buy vouchers from RCSS again).

Re: Payed for voucher not working

dlambro — Fri, 05 Mar 2021 05:40:47 GMT

@Tismikeyg, Try the voucher again and see if it works, give the website some time to accept the voucher, don't be in a rush. If you are in a panic and need a voucher right away, maybe someone on this site can help you out. Some people may have extra vouchers on hand?

Re: Payed for voucher not working

Anonymous — Fri, 05 Mar 2021 05:41:18 GMT

@ottawa : Yes. It's the same as 611 except you can access an account from any phone. 611 only works on that phone on that account. The difference is that you need to enter the phone number of the account.

Some don't like the fact that anyone can hear your balance and due date if they know your phone number. meh You still need your 4 digit PIN to do anything else serious. Just like 611.

Re: Payed for voucher not working

darlicious — Fri, 05 Mar 2021 07:42:41 GMT

@dlambro

Extra sim cards definetly. Extra vouchers not so much....that's where ding.com and recharge.com become useful albeit with a fee. Shell service stations and 7/11 are two (generally open 24 hours) retailers who sell public mobile vouchers that are immediately valid once purchased. Buy 'em and load 'em!