topic Re: Public Mobile with my Ushining model F230 in Get Support

Public Mobile with my Ushining model F230

Guillermo44 — Thu, 06 Jan 2022 07:14:49 GMT

I have a new phone (Ushining F230), and a new SIM card for Public Mobile. I signed on with Public Mobile yesterday. My phone has been showing "SIM card updating" for over 24 hours. What is going on? Anybody, please help.

Re: Public Mobile with my Ushining model F230

Anonymous — Thu, 03 Jun 2021 20:17:40 GMT

i suggest you try your SIM card in different device to you make sure your SIM card i working.

do one thing take your SIM card out and waiting for a minute and put it back and do rebooting your phone - This one is quick and simple. Make sure your phone is off before removing and reinserting its SIM card.

Remove your phone’s battery - Some phones have removable batteries. Sometimes removing and reinserting the battery can fix certain issues. Just make sure your phone is off before you do this.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

if you still have the issue you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to Moderator_Team by Click here.
You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

Good Luck

Re: Public Mobile with my Ushining model F230

BKNS27 — Thu, 03 Jun 2021 19:36:37 GMT

@Guillermo44

Try powering off the phone then wait a few minutes and power the phone back on. It is worth a try.

It this doesn’t work, you will need to contact a PM moderator by clicking the SIMon chat button and ask to contact a moderator or human.

Re: Public Mobile with my Ushining model F230

softech — Thu, 03 Jun 2021 20:06:45 GMT

Someone did ask the same question on Amazon on the same phone but no answer

There was similar issue before and the suggestion was to not wait for it anymore and restart the phone. Turned out it works. So, maybe reboot the phone and see how it goes

Re: Public Mobile with my Ushining model F230

esjliv — Thu, 03 Jun 2021 23:46:29 GMT

@Guillermo44 wrote:
I have a new phone (Ushining F230), and a new SIM card for Public Mobile. I signed on with Public Mobile yesterday. My phone has been showing "SIM card updating" for over 24 hours. What is going on? Anybody, please help.

@Guillermo44 You are patient!

Honestly, not too familiar with this "SIM card updating" message.

Can you

ensure your device has the latest software installed.
do a RESET of your Network setting with the SIM inside the phone. Then Reboot
IF still issues, can you try that SIM into another Public Mobile compatible phone?

IF this occurs with another phone I would contact the Moderators and see what input they could provide.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)