topic Re: Beginner’s Guide to the Community in Get Support

Re: Beginner’s Guide to the Community

SJS — Thu, 06 Jan 2022 07:14:43 GMT

Hi; I am looking to get a receipt for 2020 for tax purposes. From Jan 1st, 2020 to Dec 31st, 2020 with the HST included as well.

Re: Beginner’s Guide to the Community

JK8 — Thu, 04 Mar 2021 16:47:03 GMT

@SJS wrote:
Hi; I am looking to get a receipt for 2020 for tax purposes. From Jan 1st, 2020 to Dec 31st, 2020 with the HST included as well.

You will have to contact the moderators to see what they can do for you.

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Beginner’s Guide to the Community

Triguy — Thu, 04 Mar 2021 16:49:41 GMT

@SJS

You need to request one from a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Include the following information :

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number
Account #
Email address (if possible):
Requested Month / Period
Amount paid

Re: Beginner’s Guide to the Community

softech — Thu, 04 Mar 2021 16:50:35 GMT

Once of the most commonly asked question. I think PM should consider making this a KB article.. except they might not want huge number of people asking once they make this officical 🙂

Re: Beginner’s Guide to the Community

darlicious — Thu, 04 Mar 2021 19:36:48 GMT

@SJS

Here's a how to guide by @AE_Collector on how to request a year end invoice from public mobile.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/m-p/484048

Re: Beginner’s Guide to the Community

AE_Collector — Thu, 04 Mar 2021 20:05:46 GMT

I had to check to confirm but yes this does include the taxes on it.

AE_Collector