topic Re: Transferring or Changing your Phone Number in Get Support

Re: Transferring or Changing your Phone Number

VKiss — Thu, 06 Jan 2022 07:14:36 GMT

I am trying to submit a ticket to a moderator to transfer my phone number from Koodo prepaid. On the "Submit Ticket" page I am getting "Error logging in" to the community account.

Whether I click "Remember me" or not makes no difference. 611 provides no help.

Stuck between a rock and a hard place.

Re: Transferring or Changing your Phone Number

hTideGnow — Thu, 03 Jun 2021 15:06:17 GMT

@VKiss I think when you submit the ticket, the logon is for Self-Serve (My Account).

or you can also open by ticket by private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferring or Changing your Phone Number

computergeek541 — Thu, 03 Jun 2021 20:29:59 GMT

@hTideGnow wrote:
@VKiss I think when you submit the ticket, the logon is for Self-Serve (My Account).

When submitting a ticket, both logins are asked for by default for most types of issues. The Community credentials are first asked for, but then the self serve credentials are also requested.

Re: Transferring or Changing your Phone Number

VKiss — Thu, 03 Jun 2021 19:53:41 GMT

Thank you... the link and howto was very helpful.

I guess the chatbot has a ways to go 🙂

Cheers,

Viktor

Re: Transferring or Changing your Phone Number

BKNS27 — Thu, 03 Jun 2021 21:37:32 GMT

@VKiss

As per the hyperlink by @hTideGnow , message moderator and also ask them about the porting and login on the Community and have the password changed.