topic Re: New number same email in Get Support

New number same email

juanamiit — Thu, 06 Jan 2022 07:14:25 GMT

I just Activated a new public mobile mobile telephone number and it’s not working! I tried signing in to get help and it’s bringing me to an old public mobile account I had in 2019! I need help what do I do does anyone know?

Re: New number same email

computergeek541 — Thu, 03 Jun 2021 04:21:33 GMT

@juanamiit wrote:
I just Activated a new public mobile mobile telephone number and it’s not working! I tried signing in to get help and it’s bringing me to an old public mobile account I had in 2019! I need help what do I do does anyone know?

Two different phone numbers cannot be linked to the same e-mail address. I am suspecting that something strange happened when the e-mail address was re-used. I suspect that you're going to need help from a moderator for this type of strange type of account occurance. Please open a ticket by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: New number same email

BKNS27 — Thu, 03 Jun 2021 07:04:43 GMT

@juanamiit

You can only have one email address per phone number or SIM in your account.

You can open a new email address with Gmail, Outlook or Shaw and create a new account.

Or you can contact a PM moderator to remove the old SIM or number and replace it with your new number by contacting a moderator by clicking on the SIMon chat button and ask to contact a moderator.