topic Re: Phone not getting calls in Get Support

Phone not getting calls

Lisarybak — Thu, 06 Jan 2022 07:14:11 GMT

Can’t get my phone to receive calls. Just switched over two days ago. Suggestions? Tried already to

take out SIM card and turn phone off and on

Re: Phone not getting calls

softech — Thu, 03 Jun 2021 00:40:20 GMT

@Lisarybak if it has been 2 days, the your porting request didn't complete successfully

did you receive a SMS from your previous provider to confirm you leave? you need to reply YES within 90 min to get the port going

you should check with Porting team to confirm the status , likely need to retrigger the SMS.

(yes, I hope you still have the OLD SIM card, you need to put it back into a phone to wait for the SMS from your previous provider)

I will private message you the phone number.

Re: Phone not getting calls

esjliv — Thu, 03 Jun 2021 00:52:24 GMT

@Lisarybak wrote:
Can’t get my phone to receive calls. Just switched over two days ago. Suggestions? Tried already to
take out SIM card and turn phone off and on

@Lisarybak

Try a RESET of you Network Settings.

If you ported a phone number from a landline it could take up to 7 days to complete (but usually less).

Make sure you do not cancel your previous provider's services until the port is complete.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Phone not getting calls

BKNS27 — Thu, 03 Jun 2021 01:32:35 GMT

@Lisarybak

As noted by @softech instructions with the old SIM. You might also try put the old SIM in the phone to see if it works. If it does work then your porting wasn’t completed.

Also, does your phone show Public Mobile on the top of the screen? If it does then there maybe an issue with your settings.

What phone do you have so we can help further.

Re: Phone not getting calls

Lisarybak — Thu, 03 Jun 2021 03:24:59 GMT

Spoke to someone and having it looked into in the morning. Thank you!

Re: Phone not getting calls

softech — Thu, 03 Jun 2021 03:27:20 GMT

@Lisarybak let us know how it turns out. Hope this will get resolved tmr. Good night.

Re: Phone not getting calls

Lisarybak — Thu, 03 Jun 2021 03:28:42 GMT

Will do, thank you!

Re: Phone not getting calls

Lisarybak — Thu, 03 Jun 2021 03:30:41 GMT

iPhone, thank you

Re: Phone not getting calls

BKNS27 — Thu, 03 Jun 2021 15:06:09 GMT

@Lisarybak

You can also go into your local Apple Genius Store and have them check out your settings.

Re: Phone not getting calls

Lisarybak — Thu, 03 Jun 2021 15:08:34 GMT

Had it taken care of! They had to contact my previous provider. Works good now! Thanks!

Re: Phone not getting calls

softech — Thu, 03 Jun 2021 15:12:39 GMT

Thanks for letting us know the good news.

Now, you can sit back and enjoy the saving 🙂

Re: Phone not getting calls

Lisarybak — Thu, 10 Jun 2021 12:57:18 GMT

Yes, did get it all figured out! Thank you!

Re: Phone not getting calls

Andrew_lee — Mon, 18 Nov 2024 22:58:20 GMT

I have same issue. Can I get the phone number to finalize the porting