topic Re: RBC card is declining for Auto Pay due to address format in Get Support

RBC card is declining for Auto Pay due to address format

tasmariah — Thu, 06 Jan 2022 07:14:00 GMT

Hi,

I was trying to register my new RBC master card for auto pay option. I was having VISA debit card previously and it was working perfect.

PM is not allowing me to register my new master card. I spoke with the customer service in RBC and they said it has been declined due to address difference.

Then I re-formatted my address in Pm profile as similar to that of RBC. Still no luck !

Can someone please help me. Will appreciate.

Thanks.

Re: RBC card is declining for Auto Pay due to address format

softech — Wed, 03 Mar 2021 18:11:53 GMT

Some tips :

When filling in the information
a. avoid autofill
b. If address/name your credit card statement is in ALL CAPS then follow it with All CAP.
c. Do not use the apt/unit box. Leave it blank.
If you have a suite #, add it to your street address instead.
When you fill out the street address, following Canada Post address if there is a discrepancy.
You might use the billing address on your second attempt if necessary.
Example: 101-1234 ABCD AVE E , City , PROV , CANADA , X0X0X0
d. Do not use a space in the postal code. If it fails the first time, you might want to try X0X 0X (drop the last digit due to space)
e. Make sure you use the full name on the card.

Re: RBC card is declining for Auto Pay due to address format

Dunkman — Wed, 03 Mar 2021 18:18:53 GMT

@tasmariah

Website can be finicky. Trying a different web browser, clearing cache or incognito mode may help. Also, give some time in in between attempts.

The address has to exactly match your credit card/banking address.

Re: RBC card is declining for Auto Pay due to address format

esjliv — Wed, 03 Mar 2021 23:13:28 GMT

@tasmariah wrote:
Hi,

I was trying to register my new RBC master card for auto pay option. I was having VISA debit card previously and it was working perfect.
PM is not allowing me to register my new master card. I spoke with the customer service in RBC and they said it has been declined due to address difference.

Then I re-formatted my address in Pm profile as similar to that of RBC. Still no luck !

Can someone please help me. Will appreciate.

Thanks.

Good advice from @softech and @Dunkman.

If still having issues, you can ask assistance from the Moderators to help.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: RBC card is declining for Auto Pay due to address format

tasmariah — Sun, 14 Mar 2021 16:32:23 GMT

Hi,

Thank you a lot. I tried the way you suggested but no luck. Let me discuss the matter with the moderator.

Thanks again and stay safe.

Re: RBC card is declining for Auto Pay due to address format

tasmariah — Sun, 14 Mar 2021 16:33:11 GMT

Hi,

Thanks a lot. I tried the way you have suggested but no luck.

Thanks again and stay safe.