topic Re: New with porting issues. Wont activate in Get Support

New with porting issues. Wont activate

cheygulbranson — Thu, 06 Jan 2022 07:14:00 GMT

I ordered a new SIM card for public mobile.

Did all the right steps for it and received the sms text from Bell to cancel my contract with them.

My phone won’t activate and my payment went through to public moblile. I am not sure what is going on. My husband paid off our balance to Bell today and there isn’t any owing on our old plan.
It’s been long over two hours and it’s not a land line. Have tried to take out the SIM card and put it back in as well. My phone has shut off from Bell so this needs to kick on. Have kept my old number.

any ideas?

Re: New with porting issues. Wont activate

softech — Wed, 02 Jun 2021 23:19:44 GMT

@cheygulbranson porting usually is quick but it could take up to 4 hours in some odd days.

it should be good if you got Bell SMS and you replied yes

did you try reboot your phone with the PM SIM? reboot it every 15 mins to see if you can receive incoming calls on PM

I will send you a number to call to confirm the porting status. Check your Community inbox (envelop icon on the top right)

Re: New with porting issues. Wont activate

darlicious — Thu, 03 Jun 2021 01:03:52 GMT

@cheygulbranson

You need to contact the moderators. Your sim card/account did not activate correctly. Click on the chat bubble at the bottom right corner of your screen and type in sim did not activate and human and follow the prompts to submit your ticket.

Edit: The telus porting department cannot help you with this as they do not have access to your account.

Re: New with porting issues. Wont activate

Anonymous — Wed, 02 Jun 2021 23:40:42 GMT

@cheygulbranson : How old is the phone? Is it possible that it's still locked to Bell? Did you get a confirmation text from Bell for the transfer? Did you reply yes to it? Did you leave the Bell account active before transferring out? Is it an iphone? Are you getting any messages popping up?

Re: New with porting issues. Wont activate

BKNS27 — Thu, 03 Jun 2021 00:12:27 GMT

@cheygulbranson

Try power off the phone and wait a few minutes then power on with the PM SIM in the phone.

If the porting is not completed in 90 minutes. You will need to contact a moderator by clicking on the SIMon chat button and ask to contact a moderator.

Re: New with porting issues. Wont activate

darlicious — Thu, 03 Jun 2021 01:09:49 GMT

@BKNS27 @Anonymous

The OP has indicated that the port has completed by virtue that they responded to the porting authorization text and that the bell account is now closed.

The credit card has been charged by public mobile. All signs point to the pm sim card not activating properly or less likely but possible it being a defective sim card. Moderstor contact is necessary to resolve the issue.

Re: New with porting issues. Wont activate

softech — Thu, 03 Jun 2021 01:22:33 GMT

@cheygulbranson can you confirm what you meant by "My phone won’t activate " ?

First you put PM SIM into the phone, was they any error? you see Public Mobile on top of the phone showing it is connected to it?

Also can you make outgoing calls? If you can make outgoing, then the account and SIM are activated.

If you can make outgoing call but just not receiving incoming calls, then it's porting not completed somehow.

(It seems like we have many posts today about porting delay. I wonder if it is those days again that porting take >3 hours to complete)

Re: New with porting issues. Wont activate

esjliv — Thu, 03 Jun 2021 01:30:50 GMT

@darlicious wrote:
@BKNS27 @Anonymous
The OP has indicated that the port has completed by virtue that they responded to the porting authorization text and that the bell account is now closed.

The credit card has been charged by public mobile. All signs point to the pm sim card not activating properly or less likely but possible it being a defective sim card. Moderstor contact is necessary to resolve the issue.

Couldn't the phone still be locked to Bell?

Re: New with porting issues. Wont activate

darlicious — Thu, 03 Jun 2021 01:39:58 GMT

@esjliv

Yes but normally an OP mentions needing an unlock code (message). But who knows since there has been no response from the OP.

Re: New with porting issues. Wont activate

Anonymous — Thu, 03 Jun 2021 01:55:00 GMT

@cheygulbranson wrote:
I ordered a new SIM card for public mobile.
Did all the right steps for it and received the sms text from Bell to cancel my contract with them.

My phone won’t activate and my payment went through to public moblile. I am not sure what is going on. My husband paid off our balance to Bell today and there isn’t any owing on our old plan.
It’s been long over two hours and it’s not a land line. Have tried to take out the SIM card and put it back in as well. My phone has shut off from Bell so this needs to kick on. Have kept my old number.

any ideas?

@darlicious : 1. no mention of replying to the confirmation. 2. possibly hasn't gone through all of Bell's systems and so could possibly still be locked to Bell. 3. I'll give you that piece. Still doesn't prove #2.

Re: New with porting issues. Wont activate

softech — Thu, 03 Jun 2021 02:03:48 GMT

OP did say: Did all the right steps for it and received the sms text from Bell to cancel my contract with them.

The text would say clearly asking to reply yes, given OP said did all the right steps for it, I honestly think that part was completed (ie, OP replied SMS)

I would think maybe it's a system delay tonight on either side and Bell has not pass the number over to PM yet.

I hope OP would reply and add more info.. or reply with good news saying all done.

Re: New with porting issues. Wont activate

Anonymous — Thu, 03 Jun 2021 02:06:25 GMT

@softech : I was just picking up on specific wording used. Oftentimes we get people posting using misunderstood or incorrect terminology. I try not to be quite so hasty to direct people to the mods until I (we) know all the facts are clear. Semantics.

Re: New with porting issues. Wont activate

darlicious — Thu, 03 Jun 2021 03:22:01 GMT

@Anonymous

But the sim card had no apparent service indicating that it did not activate correctly.

Re: New with porting issues. Wont activate

Anonymous — Thu, 03 Jun 2021 04:49:32 GMT

@darlicious : It would be nice to hear any update from the OP wouldn't it. 🙂

Re: New with porting issues. Wont activate

cheygulbranson — Thu, 03 Jun 2021 06:57:02 GMT

Yes I think talking to the moderator this is the only way? I think the SIM card it’s self is a bad one. I have gotten to the part that I have submitted a ticket.. now what do I do?

I also called a number for porting help and she said everything looked good like i should be active and to try my SIM card on another unlocked phone to see if it would work. Which I did. Both phones are unlocked and it’s not working. Just says no service. I am at a loss to know what to do

tried allll the things that everyone has suggested. have been busy at work so that’s why I have taken so long to reply but I appreciate all the help

Re: New with porting issues. Wont activate

cheygulbranson — Thu, 03 Jun 2021 06:58:02 GMT

Can’t make or receive any calls

Re: New with porting issues. Wont activate

cheygulbranson — Thu, 03 Jun 2021 06:58:40 GMT

It’s Unlocked

Re: New with porting issues. Wont activate

cheygulbranson — Thu, 03 Jun 2021 07:00:48 GMT

No good news here unfortunately. I contacted a number for porting issues and she said that everything looks like it should be working so it must be a problem with my phone but it is unlocked so I’m not sure what the deal is. What do I do if the SIM card is just bad?

Re: New with porting issues. Wont activate

cheygulbranson — Thu, 03 Jun 2021 07:03:59 GMT

Thank you for the number I did call them and they said everything is good on their end and something must be wrong with my phone. So I checked it on another phone that’s unlocked and still no luck… not sure if it’s just a bad SIM card

Re: New with porting issues. Wont activate

cellphoneuser1 — Thu, 03 Jun 2021 07:58:54 GMT

@cheygulbranson Calling the porting center was a mistake. The Public service doesn't work. That mean's it's not a porting issue. The porting center can't know that everything's ok because they can't get into accounts. The sim is likely ok but you need to get your phone unlocked if it isn't or get a moderator to fix your account.