topic Re: No “Plan Change” options in Get Support

No “Plan Change” options

SpeedyDiaBD — Thu, 06 Jan 2022 07:13:48 GMT

I just want to change my plan. No matter how many times I log-in/out/in, it does not show any plans, or my current plan. I need to get this done today, and I’m not sure why I can’t just call someone in customer service and just talk to someone? It’s a telecommunications company for goodness sake. This is such a waste of my time. How do I get this sorted?

Re: No “Plan Change” options

Anonymous — Wed, 02 Jun 2021 20:42:03 GMT

but i did now try it in my computer is working 100%
please

you can try it for a different Browser
and clear cache and cookies for any Browser,

and if you use a home internet please do one thing take it your power internet for about a minute and put it back, Restart your device is will help,

if you can't change your plan you have to Submit a ticket to a moderator.

chosen the plan you like it the can do it for you,

Only one way to you fix it explanation to moderator Team and the are nice service the will 100% help you

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to Moderator_Team by Click here.
You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

Good Luck

Re: No “Plan Change” options

softech — Wed, 02 Jun 2021 20:45:29 GMT

There was a post earlier today on the same issue, unable to plan change. Not sure if it is a site hiccup.

did you try another browsers or another computer?

Re: No “Plan Change” options

esjliv — Thu, 03 Jun 2021 02:09:54 GMT

@SpeedyDiaBD

Hope you were able to see what you need to?

Sometimes a "try back later" method is a solution with Self Serve.

Re: No “Plan Change” options

softech — Thu, 03 Jun 2021 02:11:15 GMT

@esjliv more than "sometimes" 😂