topic Re: Changing Phone Number in Get Support

Changing Phone Number

KylaW — Thu, 06 Jan 2022 07:13:46 GMT

I signed up trying to port a my phone # over. It won't working properly, and I threw out the old SIM card so I am unable to do so. I tried changing my # a few times now in self-serve and it just keeps failing.

Re: Changing Phone Number

softech — Wed, 02 Jun 2021 18:53:26 GMT

@KylaW wrote:
I signed up trying to port a my phone # over. It won't working properly, and I threw out the old SIM card so I am unable to do so. I tried changing my # a few times now in self-serve and it just keeps failing.

@KylaW , did you try calling the port team and tell them you will terminate the port request and see if they can help to reassign you a number? (you should hve the porting team number already)

If they can't help with that you, you will have to open a ticket with mod:

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing Phone Number

KylaW — Wed, 02 Jun 2021 18:54:29 GMT

Didn't think to call ! I'll do that now. Thanks for all your help today.

Re: Changing Phone Number

Anonymous — Wed, 02 Jun 2021 18:55:52 GMT

your welcome to public mobile

Good Luck

with a Beautiful Service

you will be very happy