topic Re: can't send picture messages in Get Support

can't send picture messages

stephjbauman — Thu, 06 Jan 2022 07:12:59 GMT

I have had this issue since I started with public mobile and I have tried all the different suggestions. Still nothing. I have sent requests to get assistance and never heard back. Not sure how to fix this but it only happened when I switched to this carrier from my other carrier. Any help would be appreciated

Edit: post moved by NDesai

Re: can't send picture messages

NDesai — Mon, 01 Mar 2021 00:01:56 GMT

@stephjbauman What phone are you using? Have you tried changing APN settings?
APN Settings Canada (gishan.net)

Re: can't send picture messages

Dunkman — Mon, 01 Mar 2021 00:04:21 GMT

@stephjbauman

What have you tried so far? Is other aspects of your phone working? data, talk and SMS texts?

Data needs to be turned on (even though MMS messages do not count against data usage).

Maybe try network reset of phone (if not tried so far)

Re: can't send picture messages

stephjbauman — Mon, 01 Mar 2021 00:26:26 GMT

I have no other phone issues, other than picture text. I have checked my set up for public mobile to ensure everything is right. I have reset cashe etc. I have ensured that my sms settings are on. I have ensured that my data is on, that I am able to run background data. Everything I could think of or Google. Nothing seems to work.

Re: can't send picture messages

stephjbauman — Mon, 01 Mar 2021 00:29:16 GMT

The first thing I tried was the APN settings. If anyone has a suggestion if something else I change in the APN settings, please let me know!

Re: can't send picture messages

stephjbauman — Mon, 01 Mar 2021 00:30:17 GMT

Sorry. I am using a Umidigi phone. I didn't mention that

Re: can't send picture messages

Anonymous — Mon, 01 Mar 2021 00:31:08 GMT

@stephjbauman : Is this possibly dual-SIM with two accounts running? It kinda sounds like Android. What phone make/model/submodel and OS version?

Re: can't send picture messages

Dunkman — Mon, 01 Mar 2021 00:35:14 GMT

@stephjbauman

Maybe screenshot your APN settings on your phone. Might be something that might be missing, etc.

Re: can't send picture messages

stephjbauman — Mon, 01 Mar 2021 03:43:18 GMT

Should I be changing something?!

Re: can't send picture messages

computergeek541 — Mon, 01 Mar 2021 03:48:13 GMT

@stephjbauman wrote:
Should I be changing something?!

At a quick glance, the settings look correct to me. To eliminate any possible issue on the other person's phone or at the other carrier involved (if it's going to someone using a different carrier), try sending an MMS message to yourself.

Re: can't send picture messages

Dannielle — Mon, 01 Mar 2021 04:43:10 GMT

are you by chance out of data? When I run out of data I cannot send or receive picture messages even when connected to my internet at home

Re: can't send picture messages

computergeek541 — Mon, 01 Mar 2021 04:46:49 GMT

@Dannielle wrote:
are you by chance out of data? When I run out of data I cannot send or receive picture messages even when connected to my internet at home

Picture messages sent through the MMS protocol do not require the customer to have data remaining on the account. The customer could even have a older plan that doesn't have data and MMS woulld still work.

Re: can't send picture messages

Anonymous — Mon, 01 Mar 2021 05:47:22 GMT

@stephjbauman wrote:
Should I be changing something?!

An alternative is to try:

MMS Proxy: mmscproxy.mobility.ca

MMS Port: 8799

What do you have for the bottom MVNO values?

I have:

GID

Make sure you don't have any leading or trailing spaces anywhere.

Re: can't send picture messages

dayteker — Wed, 24 Mar 2021 16:34:24 GMT

Hi I have using a Umidigi phone and this worked for me

Thanks for the help

Re: can't send picture messages

A_01 — Wed, 24 Mar 2021 22:48:23 GMT

i'm having the same issue. people can send me picture texts, and everything else works fine, except that. i also encountered an issue where i had to restart my phone when out of the house/not using wifi for data to even kick on.

it's super frustrating when i have all the correct settings and never had issues like these with my prior provider.

Re: can't send picture messages

hTideGnow — Wed, 24 Mar 2021 22:59:18 GMT

@A_01 What phone model are you using?

did you follow the suggestion above and confirm your APN settings?

For the reboot when you go out the house, did you try to turn on Airplane mode and then turn off instead of a reboot?

Re: can't send picture messages

A_01 — Wed, 24 Mar 2021 23:00:02 GMT

i have a samsung galaxy A8.

i was out of the house when i tried to use data, which did work at a different time/day, and then had to restart my phone for it to kick on that day. i haven't tried recently to see if that has fixed itself when out of the house or not. i don't remember if i tried airplane mode or not, but i would assume i did.

i was having also calls cutting out since i started with PM in february when using LTE so changed to 3G which i think has helped that. at least, i haven't heard complaints about that anymore.

Re: can't send picture messages

hTideGnow — Wed, 24 Mar 2021 23:00:35 GMT

@A_01 is your phone a dual SIM phone?

Re: can't send picture messages

A_01 — Wed, 24 Mar 2021 23:02:38 GMT

pretty sure not. actually...i have no idea. google says yes, but i have no clue lol

Re: can't send picture messages

hTideGnow — Wed, 24 Mar 2021 23:04:12 GMT

@A_01 Which exact A8 model is yours? There are couple different model and one of them does not have too many bands used for PM