topic Re: Data woes in Get Support

Data woes

kvd443 — Thu, 06 Jan 2022 07:12:42 GMT

Why won't my data cycle renew even after I've paid for it? I've tried restarting my phone and I've also tried removing my sim card for 5 mins and then putting it back in and nothing helped..

Re: Data woes

Anonymous — Tue, 01 Jun 2021 17:22:57 GMT

@kvd443 : Was your account suspended? Or did you just add money thinking that would do something? 'Cuz it doesn't. 🙂 So what have you done?

Re: Data woes

esjliv — Tue, 01 Jun 2021 17:31:16 GMT

@kvd443 wrote:
Why won't my data cycle renew even after I've paid for it? I've tried restarting my phone and I've also tried removing my sim card for 5 mins and then putting it back in and nothing helped..

@kvd443 Do you have your calling and texting abilities?

Does your account status say ACTIVE?

If yes to both above, try:

toggling into airplane mode for a few minutes, than back to regular mode,
a RESET of your Network Settings.

Re: Data woes

Triguy — Tue, 01 Jun 2021 17:31:25 GMT

Log into your account to check your renewal date ?

Re: Data woes

kvd443 — Tue, 01 Jun 2021 17:32:08 GMT

No my phone wasn't suspended I simply just added my to my account as I always do 1st of every month

Re: Data woes

kvd443 — Tue, 01 Jun 2021 17:33:59 GMT

Yes my status is active. I will try this. Thank you

Re: Data woes

darlicious — Tue, 01 Jun 2021 17:43:02 GMT

@kvd443

Do you have any plan data left? Do you see your plan data counter on your overview page?

Re: Data woes

Anonymous — Tue, 01 Jun 2021 17:48:23 GMT

@kvd443 : Right. Just adding money doesn't do anything. That's for pay as you go services. This is not. As mentioned see if you have any data left.

Re: Data woes

dabr — Tue, 01 Jun 2021 18:39:01 GMT

@kvd443 wrote:
Yes my status is active. I will try this. Thank you

@kvd443 Sounds like you've used up your plan's data allotment before renewal, so your options are to either renew to a plan with more data if this happens often, or renew to the same plan early but needs moderators assistance to facilitate, but you lose whatever is left of your old plan with no proration or refund.

Other option is to purchase data add-on to tide you over until renewal resets your plan. Add-on data option cost is $15/1GB or $5/200MB. The good part of add-on data (or mins add-on) is that any unused portions of the add-on will roll over every cycle until completely depleted.