topic Re: SIM card stopped working in Get Support

SIM card stopped working

afolden — Thu, 06 Jan 2022 07:12:34 GMT

SIM card stopped working for no apparent reason - nothing has been changed - I get only emergency service

Re: SIM card stopped working

Gunner123 — Sat, 27 Feb 2021 18:36:48 GMT

@afolden wrote:
SIM card stopped working for no apparent reason - nothing has been changed - I get only emergency service

@afolden hi please check the last four numbers of your sim with the sim number in your self serve account to rule out sim swap attempt if different change all your passwords and reach out to moderator team

Re: SIM card stopped working

afolden — Sat, 27 Feb 2021 18:39:14 GMT

numbers are the same = 3464

Re: SIM card stopped working

Dunkman — Sat, 27 Feb 2021 18:42:08 GMT

@afolden

Is your account status active?

Maybe try rebooting phone. Network reset of phone.

Remove and re-insert SIM card.

Toggle airplane mode on, then off.

Re: SIM card stopped working

RossN — Sat, 27 Feb 2021 18:42:28 GMT

@afolden wrote:
numbers are the same = 3464

@afolden well that is great news is anything working at all?

Re: SIM card stopped working

afolden — Sat, 27 Feb 2021 18:45:48 GMT

I already said that only the Public Mobile emergency service is active. My account is active and up to date.

Re: SIM card stopped working

hairbag1 — Sat, 27 Feb 2021 18:46:50 GMT

@afolden wrote:
SIM card stopped working for no apparent reason - nothing has been changed - I get only emergency service

I know it says nothing has been changed but have you recently change phones ? If so, where did you get this phone ?

Just wanna make sure phone isn't reported as stolen or blacklisted.

Re: SIM card stopped working

afolden — Sat, 27 Feb 2021 18:50:03 GMT

I have not changed phone. I have rebooted the phone several times. I have removed the sim and then put it back. I cannot turn airplane mode off then on again if I can't get into that area on the phone.

Re: SIM card stopped working

Dunkman — Sat, 27 Feb 2021 19:07:16 GMT

@afolden

If possible, try the SIM card in another working phone. This helps determine whether hardware issue versus PM service problem.

If PM service problem, you likely need to contact moderator for help.

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the chat bubble icon on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card stopped working

afolden — Sat, 27 Feb 2021 19:10:55 GMT

You suggest I "reach out to moderator team"... so how do I do that when all I can find is this community thing and the robot?

Re: SIM card stopped working

RossN — Sat, 27 Feb 2021 19:19:10 GMT

@afolden wrote:
You suggest I "reach out to moderator team"... so how do I do that when all I can find is this community thing and the robot?

@afolden Hi by clicking on the chat bubble lower right corner is how you reach out to them this will help you initiate a ticket to contact them 😁

Re: SIM card stopped working

Dunkman — Sat, 27 Feb 2021 19:19:27 GMT

@afolden

The robot should be able to submit a ticket for moderator help. It can sometimes tricky though.

If issues with robot, you can directly private message moderator_team.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your inbox (envelope icon on upper right corner of website). Moderator response times are usually within a few hours, but sometimes longer if busier.

Re: SIM card stopped working

darlicious — Sat, 27 Feb 2021 20:59:21 GMT

@afolden

Sounds like your sim card has indeed gone kaput. Ask the moderators to reprovision it. If that doesn't work you will have to replace it. If it hasn't been a long time since you first purchased your sim card ask for a credit equal to the replacement cost ($10.)