topic Re: Private Messages - viewing and creating in Get Support

Re: Private Messages - viewing and creating

Danielleginab — Thu, 06 Jan 2022 07:12:20 GMT

I forgot my pin top up

Re: Private Messages - viewing and creating

darlicious — Fri, 26 Feb 2021 22:54:42 GMT

@Danielleginab

You have forgotten your pin # to top up your account via 611 using your card on file?

Re: Private Messages - viewing and creating

computergeek541 — Sat, 27 Feb 2021 02:18:17 GMT

@Danielleginab wrote:
I forgot my pin top up

I can't imagine that you're trying to remember your top up code, but your account PIN isn't needed to apply top ups to your account if you've already purchased a voucher. Many customers (including myself) go years without ever using the account PIN. Are you trying to get into your self serve accout but can't log in?

Re: Private Messages - viewing and creating

HALIMACS — Sat, 27 Feb 2021 13:40:45 GMT

@Danielleginab

You can contact moderators to help with resetting your PIN#.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.