topic Number transfer in Get Support

Number transfer

Mssssss — Thu, 06 Jan 2022 07:12:06 GMT

I tried the number transfer from TELUS yesterday. Seems like it’s couldn’t completed. My text doesn’t go through. Hopefully I could keep my previous phone number. Where am I gonna call to someone fix this problem..

Re: Number transfer

softech — Mon, 31 May 2021 14:09:53 GMT

@Mssssss part of the porting is for you to receive a SMS from Telus and you reply Yes to it. You will have to have your Telus SIM still on a phone to receive it.

Have you reply Yes to it yet? If not, you can call a number to re-trigger the process (i can private message you the number)

If you did reply Yes, please try reboot your phone with the PM SIM card inside.

Re: Number transfer

Triguy — Mon, 31 May 2021 14:10:24 GMT

Here is more info about porting.

https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/m-p/652414

Re: Number transfer

greg1983 — Mon, 31 May 2021 15:15:43 GMT

Word of advice. When you are transferring you phone number make sure you answer your previous provider as soon as possible with a "yes". My message indicated to answer with a "yes" within 90 minutes. I've answered after 77 minutes and the phone number transfer didn't go through. I had to try again to make it happen.

Re: Number transfer

BKNS27 — Mon, 31 May 2021 21:06:38 GMT

@Mssssss

I hope you didn’t put the PM SIM in the phone waiting the text from Telus.

You need to leave the Telus SIM on in the phone as noted by others then wait for text…you have 90 minutes to reply.

If you missed this window then you need to contact a moderator by clicking on the SIMon Chat button and ask to contact a moderator or human.

Re: Number transfer

esjliv — Mon, 31 May 2021 21:09:04 GMT

@Mssssss wrote:
I tried the number transfer from TELUS yesterday. Seems like it’s couldn’t completed. My text doesn’t go through. Hopefully I could keep my previous phone number. Where am I gonna call to someone fix this problem..

@Mssssss are you all up and running?

Some trouble shooting to try:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)