topic Re: Service cancelation in Get Support

Service cancelation

m_adrian1975 — Thu, 06 Jan 2022 07:12:02 GMT

How can I cancel my service without the number or email address associated with this account. I have the credit card associated with this account and I really don't want to have to cancel it. Any help?

Re: Service cancelation

softech — Mon, 31 May 2021 02:45:43 GMT

@m_adrian1975 wrote:
How can I cancel my service without the number or email address associated with this account. I have the credit card associated with this account and I really don't want to have to cancel it. Any help?

you don't have login details and you want to cancel the account?

do you even have the phone with you?

I suggest you open a ticket with Mod to reset the logon credentials. They will validate your identity before doing so.

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request moderator assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot , then type "Submit a ticket", select Account-specific issue, then select I need a human now. Follow the prompts to submit a ticket.

2. Or you can Send a private message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service cancelation

computergeek541 — Mon, 31 May 2021 02:48:06 GMT

@m_adrian1975 wrote:
How can I cancel my service without the number or email address associated with this account. I have the credit card associated with this account and I really don't want to have to cancel it. Any help?

You'll need access to at least disable autopay (and preferably to delete the credit card information). Since you don't know the phone number, is this someone else's account and you were allowing that person to use your credit card? If so, you won't be able to access it or have moderators make any changes to the account, and you'll have no choice to contact your card issue to either block future charges or to change your credit card number.

Re: Service cancelation

Anonymous — Mon, 31 May 2021 03:14:32 GMT

@m_adrian1975 : Do you have the SIM that is attached to the account? Can you insert it into a phone?

Do you have the 4 digit PIN? It was made at activation and texted to the phone with the SIM in it?

Re: Service cancelation

darlicious — Mon, 31 May 2021 05:13:41 GMT

@m_adrian1975

Do you know your renewal date? Or close to it? Just put your card on hold for that day or two... the autopay will fail and your service won't renew. It will be automatically cancelled after 90 days.

Re: Service cancelation

ShawnC13 — Mon, 31 May 2021 05:46:57 GMT

@m_adrian1975 wrote:
How can I cancel my service without the number or email address associated with this account. I have the credit card associated with this account and I really don't want to have to cancel it. Any help?

My question is how can you not have the number (I was thinking phone number or do you mean account number)? You will need to be able to confirm identity someway through the moderators

Re: Service cancelation

esjliv — Mon, 31 May 2021 10:23:49 GMT

@m_adrian1975 wrote:
How can I cancel my service without the number or email address associated with this account. I have the credit card associated with this account and I really don't want to have to cancel it. Any help?

@m_adrian1975

If you are the owner of the credit card connected to this Public Mobile account/phone number, call your credit card company and put a stop payment on future charges to Public Mobile...unless of course, you have other accounts, you do not want ceased.

When payment is stopped on accounts they will go into Suspended status. In Suspended status for 90 days the account automatically closes and the number is lost/gone.

But, If there is Available Funds in the account to cover the balance of a renewal it will renew until there is not enough to renew another time.

Re: Service cancelation

ws2 — Mon, 31 May 2021 10:28:04 GMT

Do you still have your phone, or did you just lose your number. I believe you can find our your own number by following the steps below:

Settings > About phone/device > Status/phone identity > Network

Re: Service cancelation

barndoor — Mon, 31 May 2021 10:53:31 GMT

This seems a little shy on info . Can't the OP just call their credit card company and stop payment . No need to cancel the card just cancel the payment ?

edited to add ...oops sorry , I see that has already been suggested.