topic Re: Extra 2GB data over $35 plan free in Get Support

Extra 2GB data over $35 plan free

sher323 — Thu, 06 Jan 2022 07:11:53 GMT

I am with public mobile and have a $ 25 plan . Can I switch over to $ 35 plan to get extra 2GB Data every month.

My details are as below

Account #: xxxxxxxxx

Email : xxxxxxxx

Last 4 digit of my Credit card: xxxxxxxx

Phone #: xxxxxx

Name: xxxxxxxxxx

edited by computergeek541: account information removed

Re: Extra 2GB data over $35 plan free

softech — Sun, 30 May 2021 23:29:46 GMT

@sher323 this is an open forum, please go back and remove your personal info. Use the 3 dot on the top right of the post for edit.

Yes, you can always change plan. When select to change plan, you have an option to do it now or wait till the next cycle.

Doing it now, will charge you $35 now and forfeit any remaining data for the current cycle. PM has no refund and no pro-rated. So, if it is urgent, you might want to select to start in the next cycle

Re: Extra 2GB data over $35 plan free

Anonymous — Sun, 30 May 2021 23:34:15 GMT

Change Your Plan

When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that here.Changing your plan on the next plan renewal dateWe recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:

If you choose to change your plan on your next plan renewal date, the amount owed will be automatically updated.
If you have AutoPay set up, the amount of your new plan will be charged on your payment due date.
You can cancel a future-dated plan change at any time by clicking on the ‘Plans and Add-Ons’ tab and selecting ‘Cancel Order’.
Any earned Rewards will be applied on your next renewal after the plan change.

Changing your plan immediatelyYou may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:

There must be enough funds in your account to cover the full amount of the new plan.
A new payment cycle starts when you activate your new plan.
Your plan will not be prorated, which means that any days remaining in your current payment
Any earned Rewards will be applied on your next renewal after the plan change.
If your account is suspended – changing your plan is a 2-step process, so be sure to complete both steps or you may be left with partial or no service. Step 1 initiates the change, and step 2 reactivates your account via making a payment (if necessary).
1. Make sure to review your details carefully before changing your plan - Once you click “Yes, change my plan”, all features from your current plan will be lost and the plan change will be completed, even if you do not make a payment in the second step.
2. Top up your account with sufficient funds to reactivate your service - Since we are a prepaid service, you need to have the funds available for the plan change to fully take effect. If you only have partial funds in your account, or if you do not complete payment after changing your plan, you may be left with no or partial service. We have introduced several warnings to ensure you don’t leave the page without topping up, but figured we should mention it here as well. Note: If you have sufficient funds to cover your new plan,you won’t be taken to the payment menu.

What will happen if my payment wasn’t completed?In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here.

Re: Extra 2GB data over $35 plan free

computergeek541 — Mon, 31 May 2021 01:32:55 GMT

@sher323 wrote:
I am with public mobile and have a $ 25 plan . Can I switch over to $ 35 plan to get extra 2GB Data every month.

You can go into your self serve account to change from the $25 to $35 plan. This isn't a procedure that requires customer support to be contacted. Usually, you'll want to schedule the change to haplen at the time of your next renewal. Otherwise, you will end up paying extra.

Re: Extra 2GB data over $35 plan free

Spudster — Sun, 30 May 2021 23:36:23 GMT

Yup, @sher323

Here’s the process for changing plans, first login to Self Serve to this screen:

Then, click Change Plan:

Then select desired Plan:

Then choose Change on Next Renewal Date:

Re: Extra 2GB data over $35 plan free

hTideGnow — Sun, 30 May 2021 23:37:14 GMT

Yes, that is the beauty for Prepaid service. No commitment, no contract. You can change your plan up or down anytime you want.

Re: Extra 2GB data over $35 plan free

darlicious — Sun, 30 May 2021 23:42:26 GMT

@sher323

To prevent error messages and other glitchy stuff from happening when making changes in our account be sure to:

Clear your browser.
Reboot your device.
Open one tab only.
Use secret/incognito mode.
Firefox, chrome or safari work best.

Unless you desperately need more data now....always just schedule your plan change to occur on your next renewal. When changing to a higher priced plan some suggest topping up your account before renewal to completely cover your new plan price because it has occasionally caused autopay to fail upon renewal.

Re: Extra 2GB data over $35 plan free

Anonymous — Sun, 30 May 2021 23:43:50 GMT

@sher323 : Just to make sure you're not talking about the 2GB promo...no....that's only for new activations. It's basically a $5 savings from the $40 plan.

Re: Extra 2GB data over $35 plan free

BKNS27 — Mon, 31 May 2021 03:20:10 GMT

@sher323

Not a good idea to post all your personal information as the is a public community.

Yes, just log into your self service account and go to My Plan>Change Plan.

Looks like you are on AutoPay which gives you 500mb on top of the 2.5gb on the $35 PM plan.

Re: Extra 2GB data over $35 plan free

avonjuliag — Mon, 31 May 2021 23:22:57 GMT

Absolutely, just top up your account