topic Re: Lost phone in Get Support

Lost phone

WJSHORTREED14 — Thu, 06 Jan 2022 07:11:19 GMT

Where is lost stolen phone to deactivate thos account?

RSVP

Re: Lost phone

Dunkman — Sat, 29 May 2021 01:00:21 GMT

@WJSHORTREED14

You are able to report your phone lost or stolen in your self service account.

Here is the help article:

https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

Re: Lost phone

NDesai — Sat, 29 May 2021 01:50:10 GMT

@WJSHORTREED14 Did you actually lose your phone or sim card and so you would like to enable that? Or you want to deactivate the account for another reason?

Re: Lost phone

Spudster — Sat, 29 May 2021 02:03:14 GMT

@WJSHORTREED14

On your selfserve account, click the tab Plans and Add Ons.

From there, Lost/Stolen Phone is the 4th item listed in the bar with the blue background.

Re: Lost phone

yiruiruan — Sat, 29 May 2021 15:55:57 GMT

Go to plans & add-ons and you will find it under there

Re: Lost phone

Mapleleaf99 — Sun, 20 Jun 2021 23:40:52 GMT

Security question on my self serve is not letting me into my self serve.

I have lost me phone, sim, ....need new sim and phone

how do I do it

Re: Lost phone

darlicious — Mon, 21 Jun 2021 10:22:59 GMT

@Mapleleaf99

Are you trying to do a password reset to access your self serve account? If you can't remember the security question and answer then contact the moderators. Click on the chat bubble at the bottom right corner of your screen. Type "password reset" and "human" and follow the prompts to submit your ticket.

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the moderators. Responding promptly will speed up service times.