topic Re: Referral Codes in Get Support

Referral Codes

applesauce — Thu, 06 Jan 2022 07:11:16 GMT

I am using the referral link which I don't see listed inthe back office to refer new customers:

Xxxxx

The issue I have, is that now I don't see my affiliate code load in the URL and I don't see this on the main page, as in "You were referred by xxxx" or similar.

I don't even see where customers can put in the code, since it's a behind a multi-step process. How can I confirm things are workign correctly?

And do customers get a perk for using my code?

Edit by mimmo removed referral code

Re: Referral Codes

Anonymous — Sat, 29 May 2021 00:10:40 GMT

@applesauce : The link method is no longer working. All you can do is give the code to the new customer and they need to enter it in. Watch those oh's and zeros etc.

Re: Referral Codes

Spudster — Sat, 29 May 2021 03:26:31 GMT

@applesauce

Copy your code into a text message or email to the recipient.

Advise them to paste it into the activation field where it asks for the

referral code.

This way, there'll be no inputting errors.

Re: Referral Codes

esjliv — Sat, 29 May 2021 02:44:45 GMT

@applesauce wrote:
I am using the referral link which I don't see listed inthe back office to refer new customers:

Xxxxx

The issue I have, is that now I don't see my affiliate code load in the URL and I don't see this on the main page, as in "You were referred by xxxx" or similar.

I don't even see where customers can put in the code, since it's a behind a multi-step process. How can I confirm things are workign correctly?

And do customers get a perk for using my code?

Edit by mimmo removed referral code

@applesauce

The new activation page for the Referral Code is on page 4 in the payment section.

Customers who use your code receive $10 off on their 2nd-30 day renewal.

You will receive $1 off, for every renewal for as long as they are an active Public Mobile customer.

You will see the last 4-digits of the person's cell phone number in your SELF SERVE account under the My Rewards TAB. By clicking on the arrow pointing to the right, which will open up the list and the arrow will then point down.

More info. on Refer A Friend here: https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: Referral Codes

cynthia_sahagun — Sat, 29 May 2021 03:24:39 GMT

When you log in to your account, you can find the referral Code in the upper right hand corner of your Overview.

The customer or your friend that you referred to can put and apply your referral code when they first activate their Public Mobile Account. They have to do that properly when they activate their PM account so make sure the Codes are correct.

The customers/friend get perks , they get a one time 10 dollar credit once they activate and use PM.

You can check if it is working properly under your Account Status . Just click My Rewards and you can view the amount credited to you when you refer a friend.

More info here : https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

- CynthiaS

Re: Referral Codes

BKNS27 — Sat, 29 May 2021 04:22:17 GMT

@applesauce

As @cynthia_sahagun noted on the location of the referral code on your account. The hyperlink with the referral code is no longer available as per @Anonymous noted. You need to enter the referral code in step 4 (payment section) of the activation PM web page.

All current PM members will have a referral code if you need one. 😉

I hope this helps.

Re: Referral Codes

wellis — Sun, 30 May 2021 21:06:11 GMT

The friend you’re referring will be able to enter your referral code towards the end of setting up their new account. You can find your code on your main page when you sign up. I cannot confirm, but I believe as long as the your code gets accepted when your friend enters it, it should work. Hope this helps.

Re: Referral Codes

Robidoo — Mon, 07 Jun 2021 00:31:24 GMT

It is safe to say that it was way too guaranteed that the person you referred would not have missed your referral code.
This affords Public Mobile the possibility that your friends forget to enter it and they don't have to give you the credit.
Very sneaky tactic.

Re: Referral Codes

Anonymous — Mon, 07 Jun 2021 00:15:49 GMT

@Robidoo wrote:
It is safe to say that it was way too guaranteed that the person you referred would not have missed to paste your referral code.
This affords Public Mobile the possibility that your friends forget to enter it and they donj't have to give you the credit.
Very sneaky tactic.

@Robidoo : It's well known that Public Mobile will apply referral codes after the fact. No sneaky tactics needed. Maybe not 2 years later or something (to be extreme) but they will do this for some time after activation.

Re: Referral Codes

esjliv — Mon, 07 Jun 2021 00:18:04 GMT

@Robidoo wrote:
It is safe to say that it was way too guaranteed that the person you referred would not have missed to paste your referral code.
This affords Public Mobile the possibility that your friends forget to enter it and they donj't have to give you the credit.
Very sneaky tactic.

@Robidoo sure, that can happen.

If you friend mistyped it to a correct one of somebody else's code, there is really not much that can be done.

But if your friend did not receive the $10 bonus, then there is always a chance that your friend can contact the Moderators to tell them they used your referral code, and provide it to them. They may be able to add the code even after activating, especially if it was entered incorrectly and no bonus was given.

Re: Referral Codes

softech — Mon, 07 Jun 2021 00:17:54 GMT

PM actually is very generous for friend referrals. People entered wrong or forgot to enter for various reasons, but they opened ticket with mod and mod would usually honour it and apply it back afterward.

Re: Referral Codes

Robidoo — Mon, 07 Jun 2021 00:23:17 GMT

OK but why even have to jump through those hoops. Having to ask Mr Chat Bot and hope he directs you to the right place after 45 minutes of cursing.
They also state it clearly here just to emphasize they are tired of giving out bonuses: If your friend forgets to enter your code, we can’t manually apply the credit to your account, so make sure they do it right the first time!
https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: Referral Codes

Anonymous — Mon, 07 Jun 2021 00:27:11 GMT

@Robidoo : Yes that is the official line. They don't do that in practice. There are official lines on several things around here. It doesn't mean that's how it is in reality.

Re: Referral Codes

Robidoo — Mon, 07 Jun 2021 00:29:28 GMT

That's reassuring. 👍

Re: Referral Codes

stevenanto — Mon, 07 Jun 2021 10:35:56 GMT

I believe even though they say that they cant manually add it after the fact they will still do it. Why would they want to upset two people, a current loyal client and a new incoming client. I think they would do it within a reasonable time frame (right after the one month mark)

Re: Referral Codes

darlicious — Tue, 08 Jun 2021 07:23:42 GMT

@stevenanto

Actually I have had my referral code added to an account after 10 weeks.

@Anonymous

Maybe we should test how long afterwards they would add it....pm me yours and I will see if they will add it to my account!🤣🤣🤣

Re: Referral Codes

stevenanto — Thu, 10 Jun 2021 00:27:39 GMT

@darlicious Oh wow, thats great on PM for doing that.

Re: Referral Codes

BlueB — Thu, 10 Jun 2021 00:33:34 GMT

@darlicious wrote:
Maybe we should test how long afterwards they would add it....pm me yours and I will see if they will add it to my account!🤣🤣🤣

You know when they say the few ruin it for the rest of us?

Well, @darlicious............... 🤣 (I know you're joking!)

Re: Referral Codes

Anonymous — Thu, 10 Jun 2021 00:37:55 GMT

If this were my show, I'd give a grace of about a week. After that...y'snooze, y'lose. But outfits that want to keep their customers and show a little goodwill towards them can surprise me.

Re: Referral Codes

BlueB — Thu, 10 Jun 2021 00:43:40 GMT

From how this reads, Public Mobile is actually caring for their customers. They seem to be doing a lot of good things for us, on a case-by-case basis, of course (even if we're seeing trends). The official word is there to prevent abuse, but as long as it's a win-win situation, it seems like the staff (whether Moderators or whomever else) have been properly empowered to make this truly a community as opposed to just another "big box" company.

If they drew very hard lines all the time, even though their plans are $-friendly, I'm sure there would be a lot less of us due to the frustrations caused. At least for me, and many others we've seen, their goodwill in us makes us loyal customers. Arguably, I'd say they have a good thing going here. 🙂