topic Public Mobile App in Get Support

Public Mobile App

dighilc — Thu, 06 Jan 2022 07:11:10 GMT

HOW MANY OF YOU SUPPORT THE IDEA OF A PUBLIC MOBILE APPLICATION ?
Please interact with this post to promote the idea of building an App. Making user experience more personal and easy.

Re: Public Mobile App

mimmo — Wed, 24 Feb 2021 22:13:39 GMT

@dighilc its been talked about many times. while possible. I would rather see improvements to selfserve, and fixing all the other glitches before this happens.

koodo also used to have an app, but they got rid of it because they found their selfserve was just as good. hopefully the new selfserve that PM is/should be working on is mobile friendly which i think would solve the need for an app.

Re: Public Mobile App

Anonymous — Wed, 24 Feb 2021 22:15:11 GMT

I would prefer not to pay for it in the rates. I would vote for improving mobile browser access to the self-serve though. But not a whole app. As it is, one has to zoom in to "click" on things.

Re: Public Mobile App

kselmak — Wed, 24 Feb 2021 22:31:01 GMT

It costs, better use resources for fixing bugs and towards having smoother selfserve instead. Also i try to have less apps not more. Browser is fine when it's not slow and heavy, link to selfserve on homepage can get you there quickly

Re: Public Mobile App

esjliv — Thu, 25 Feb 2021 01:09:48 GMT

@dighilc wrote:
HOW MANY OF YOU SUPPORT THE IDEA OF A PUBLIC MOBILE APPLICATION ?
Please interact with this post to promote the idea of building an App. Making user experience more personal and easy.

@dighilc - I liked the Koodo app (back in the day, when they had it). It was convenient and informative.

So although I think an app would be "nice to have" option, I also agree with the others who posted so far.

Spend resources and money on improving things we KNOW that needs improving, rather than spreading everything way too thin and making things worse.

Re: Public Mobile App

cavemantoronto — Thu, 25 Feb 2021 01:17:13 GMT

@dighilc wrote:
HOW MANY OF YOU SUPPORT THE IDEA OF A PUBLIC MOBILE APPLICATION ?
Please interact with this post to promote the idea of building an App. Making user experience more personal and easy.

I don't think it makes it more personal or easy. The trend is to take these apps away because they were only account management apps. A browser bookmark with the password saved and kept logged in is almost the same thing.

Re: Public Mobile App

HALIMACS — Thu, 25 Feb 2021 01:21:45 GMT

I would, @dighilc

But only if the costs of developing and maintaining such an app pays for itself by increasing numbers of new activations and customers with public mobile, thus keeping costs unaffected to existing customers.

Re: Public Mobile App

dighilc — Thu, 25 Feb 2021 05:22:22 GMT

I believe that instead of putting that time and effort in making the website better and then creating an app, if we put that time and effort right now in creating the app it would create a much greater user interface. More customers and easier community interaction too.

Everything has an app now from light bulbs to cars...

Its high time to get on the wave of technology or be left behind.

Re: Public Mobile App

srlawren — Thu, 25 Feb 2021 22:34:48 GMT

@dighilc while you're waiting (presumably: a long, long time) for an app from PM, here's a partial workaround you may want to consider (assuming you're an Android user):

Appify Self-serve and/or Community sites

Re: Public Mobile App

softech — Thu, 25 Feb 2021 22:39:45 GMT

Doubt this will ever happen.

Koodo used to have an app, then they retired it couple years ago, I think 2017

unless we see Koodo app make a come back, i doubt we will see this for PM..

Re: Public Mobile App

mimmo — Mon, 01 Mar 2021 15:55:44 GMT

@dighilc you will be happy to know I just received a survey from PM the topic was a PM app.

Who knows what the results will be or how long it might take them to implement.. some sample questions.

Re: Public Mobile App

softech — Mon, 01 Mar 2021 15:59:10 GMT

@mimmo interesting.. honest, I am really surprise that they are even consider to bring this back.. given that Koodo had one but they removed it back in 2017. Yes, I was with Koodo back than and I was upset they took it away

Let's hope they are really bringing it back..

Re: Public Mobile App

mimmo — Mon, 01 Mar 2021 16:13:42 GMT

@softech honestly I am surprised as well, truthfully I would simply prefer a mobile friendly selfserve, imho that could do all the things an app could.

Re: Public Mobile App

Anonymous — Mon, 01 Mar 2021 16:22:02 GMT

Once again, I don't do demographic questions.

From your (mimmo) image, the thought of an easier way to submit tickets would be useful. They would have everything about you by way of the connected device. No need for all the verification other than logging in. I otherwise agree that the self-serve should be more mobile friendly but not necessarily needing a whole app.

Re: Public Mobile App

BearFBI — Mon, 01 Mar 2021 16:23:43 GMT

@mimmo wrote:
@dighilc you will be happy to know I just received a survey from PM the topic was a PM app.
Who knows what the results will be or how long it might take them to implement.. some sample questions.

Woah ! I sure hope this happens. PM needs an app. Cmon, its online only service and it dosent even have its own app.

Re: Public Mobile App

mimmo — Mon, 01 Mar 2021 16:36:54 GMT

@Anonymous those were 2 of the about 20 questions.

to your point about submitting tickets I agree but what about people who manage other peoples accounts, I find an app might be more troublesome when attempting to submit a ticket. I wish that they woudl simply remove the tickets from SIMon or have a direct form one could click to. or for that matter why not allow people to submit tickets directly from selfserve. unless of course you are unable to login, or dont have an account setup, (same issues for the app i guess). whatever route they go a backup method will always be necessary.

one of the questions was getting rid of selfserve completly and only having access via the app.

Re: Public Mobile App

farmbot — Mon, 01 Mar 2021 17:59:04 GMT

We now know the new moniker for the community "moderators"

customer support agents

Mucho better and clear

Cool

Re: Public Mobile App

mimmo — Mon, 01 Mar 2021 18:32:15 GMT

@farmbot good catch. I completely forgot they were thinking of changing the name CSA for short not the best not the worst. I would have preferred CSR (representative) it's more commonly used acronym.

Re: Public Mobile App

popping — Mon, 01 Mar 2021 18:30:14 GMT

@mimmo wrote:
@farmbot good catch. I completely forgot they were thinking of changing the name CSA for short not the best not the worst. I would have preferred CSR (representative) it's more of a acronym.

I like CSR which is wildly used acronym.

Re: Public Mobile App

LurganIeUk — Mon, 01 Mar 2021 22:44:33 GMT

I agree with those that want improvements on the self serve site vs an APP.

I would suggest a thread of repairs that need to be done and some additions. Make it the BEST self serve website......reason.... no option of person to person phone conversation and allow best service 24/7.

What needs to be done. Keep in mind there seemed to be no issues in upgrading the site with the new plans.

Improve speed

Fix all poorly worded script to be understandable with no holes in what is being said.

Initial start date should show.

Option to change email and PIN number.

I do NOT suggest to be able to manage multiple accounts on one email address login.

Make sure script in two places or more read the same. Avoid contradicting yourself AND ask why does in need to appear more than once.

Add ons should be dated with purchase date and expiry date when exhausted

Add ons that have expired should be held in a history field

Add ons should also show price paid or as a free promotion (in house PM horn tooting allowed)

Referrals should show start date (no text notification is ok), status as (A)ctive, (S)uspended or (C)ancelled all dated. And cancelled referrals should be held in a history field.

Referrals should have a nickname option.

Referrals should have an indication of a new number assigned and date of change.

That is just a few of my ideas.

@darlicious @AE_Collector